Quick Guides
Basic - How to do stock take using stock take by segment
1.0 What is Stock Take Stock take is the process of inventory checking for physical verification of the quantity and conditions of the items that are stored in the outlet or warehouse. This may be done to provide an audit of the existing stock and ...
Intermediate - How to Configure a Calculated Field in Printing Format
Calculated Field Usage Calculated Fields are a custom field in the printing format editor that allows users to be able to customize fields to have certain values for example if user wants to be able to have a Subtotal of a sale to show with the ...
Basic - How To Configure Walk-In Client Name
How to Configure Walk-In Client Name Change the Walk In Client Name in system configuration (system configuration > Sales > Walk In Client Name [All Outlets])
Basic - How to Enable Item Outlet Location Price
How to Enable Outlet/Location Price Tick “Use Outlet Price” in item > Pricing (once ticked and saved, the location price only will be appeared) How to check from Item Listing 2.1 Tick “Show Location Price” What If “Show Location Price” missing? 3.1 ...
Basic - F&B - How to configure ‘Define out of stock’
Enable & Configure function ‘Define out of stock’. This feature is applicable for the F&B POS module only. From F&B POS > Click Functions > and Click Define Out of Stock . Add Item into Define out of stock (Mandatory) Click Find Item: Select items ...
Basic - How classic POS behavior after E-Invoice activation
E-Invoice requirement in Xilnex POS E-Invoice Setting Compatibility To ensure no impact on customers not using the E-Invoice feature: The E-Invoice setting is only available in Xilnex Classic POS version 2.16 and above. Versions 2.15 and below do not ...
Basic - How to check if Item not printing in the Receipt
How to check if Item not printing in the Receipt **We assume that Printing format is no issue and only several item unable to print. Sample from Sales Invoice Sample from Point of Sales (POS) 1.1 Root cause why the item did not print in the receipt ...
Basic - E-Invoice Maintenance
E-Invoice Maintenance You can view the E-Invoice Maintenance by login to the Xilnex portal using this link – E-Invoice Maintenance Or E-invoice Maintenance can be found under the [Integration] tab in Xilnex portal Then click on Malaysia LHDN ...
Basic - E-Invoice Dashboard
E-Invoice Dashboard You can view the E-Invoice Dashboard by login to the Xilnex portal using this link – E-Invoice Dashboard Or E-invoice Dashboard can be found under the [Integration] tab in Xilnex portal Then click on Malaysia LHDN E-invoicing > ...
Basic - How to setup Outlet for Stock Request
1.0 How to setup outlet for stock request (Stock Request Form) Setting in System configuration Go to System configuration > Item > All Outlets > Transfer Request > Warehouse Selection > Configure Once click on Configure button, you may view Outlet ...
Basic - How to turn on off live order
Turn Live Orders On or Off Log in to https://portal.xilnex.com/Login. Go to the Sales Channel, then look for Online Channel > Live Order. Click Store Setup. Find the store you want to enable or disable live orders for, then click into the store. Go ...
Basic - How to change live order operation hours
Change live order operation hours Log in to https://portal.xilnex.com/Login. Go to the Sales Channel, then look for Online Channel > Live Order. Click Store Setup. Find the store you want to enable or disable live orders for, then click into the ...
Basic - How to view live order details in portal
Checking live order sales Log in to https://portal.xilnex.com/Login. Go to the Sales Channel, then click the Sales tab. Locate the sale you want to view and double-click it. Checking live order details From steps section 2.0 above after double ...
Basic - How To enabling E-Invoicing Module
Introducing the Xilnex Portal - Malaysia LHDN E-Invoicing The Xilnex Portal is the central platform where all configurations and settings for your system can be managed. Designed for flexibility and ease of use, the portal allows you to set up, ...
Basic - How To Prepare Master Data for E-Invoicing (Clients, Items, Vendors)
1.0 Master Data Master data preparation is essential for E-Invoicing, as accurate Item, Client, and Vendor information ensures smooth document submission, minimizes validation errors, and supports compliance with IRBM requirements. Item Item data is ...
Basic - How to enable E-Receipt Portal and QR Code Setup on Printing format in Xilnex
Enable E-Receipt Portal Enable the E-receipt functionality Once Enabled, you will be getting the E-Receipt portal link Continue under Theme & Styling, enabled for the E-Invoice (LHDN) You can customize the look and feel of the E-Receipt portal ...
Intermediate - How to Configure and Use Approval Settings in Purchase Orders (PO)
1.0 What is approval setting In general, "approval setting" refers to the configuration or process by which a request, action, or change must be reviewed and approved before it proceeds. The term is often used in business, software applications, and ...
Intermediate - How to Bill & Post to Sales from Transfer Note
1.0 Purpose A bill is required from transfer note when an inventory transfer involves financial transactions, cost allocation, or compliance with tax and accounting regulations. It is used when stock is moved between outlets that operate as separate ...
Basic - How to pair KDS server with client when two servers are on the same network
1.0 How KDS Server and KDS Clients work. 1.1 KDS Server The completed order from the POS system is directly sent to the KDS Server and the connected KDS clients. Typically, the sales data will display the order details. The KDS server stores and ...
Basic - How to check if portal showing blank screen
Portal access Login to Xilnex Portal. You should have been given an account to start with. If you have not received an activated account, Kindly contact info@xilnex.com for registration. Portal showing blank screen If you find a portal showing a ...
Basic - How to check Missing Foodpanda and Grabfood Orders via Xilnex Portal
1. Login to Xilnex portal 2. Navigate to the page: Integration > Integration Log > Integration Log Headers. Alternatively, use the search function for quicker access. (Please grant permission if your account does not have access to this module) 3. ...
Basic - Xilnex Support Help Center
1.0 Xilnex Support Help Center Welcome to the Xilnex Support Help Center – your one-stop destination for comprehensive resources, including our Knowledge Base, FAQs, and a seamless way to sign up and submit support tickets to our team. Scroll down to ...
Basic - How to check bounce email
1.0 What is bounce email? A bounced email, or bounce, is an email message that gets rejected by a mail server. When an email bounces, it has for some reason did not reach the intended destination. A bounced email can be either a hard bounce or a soft ...
Basic - Getting started with AnyDesk
What is AnyDesk? AnyDesk is a remote desktop application distributed by AnyDesk Software GmbH. The proprietary software program provides platform-independent remote access to personal computers and other devices running the host application. AnyDesk ...
Basic - How to set terminal to use beta version
Terminal Monitoring This terminal monitoring page helps keep an eye on terminal operations by tracking important details like the terminal name, computer name, site ID, app version, database version, current status, and when it last synced up. It ...
FAQs
Xilnex Frequently Asked Questions (FAQs) Can I install Xilnex RetailPOS (Xilnex Classic) on Mac? Xilnex RetailPOS is only supported on Windows. However, if you have multiboot utilities on your Mac that runs Windows OS, you can install the program ...
Basic - Getting Started & Installation
Getting started You should have been given an account to start with. If you have not received an activated account, Kindly contact info@xilnex.com for registration. Installation 1. The installation file can be obtained from Xilnex Portal 2. Login to ...
Basic - How to change custom cost to another branch that don’t have custom cost
Change custom cost to another branch that don’t have custom cost 1. Get the item list from the location with custom cost (Item Code, Name, Custom Cost) 2. Make sure the Show Location Price are selected 3. Export the item list in Excel 4. The file ...
Basic - How to change Xilnex Currency
Checking current currency Open Control Panel Go to Clock and Region On Region click on additional settings Click on Currency tab The currency will be shown on Currency symbol field Change Xilnex currency On the same Currency symbol field click on the ...
Basic - How to create a voucher-coupon
Voucher and coupon definition Voucher can be generated in bulk and can be used once Coupon can only be created one at a time (reusable code) and can be use multiple times Pre-voucher / coupon setup There are 2 things need to be prepared before we can ...