Basic - How to check if portal showing blank screen

Basic - How to check if portal showing blank screen

  1. Portal access

  1. Login to  Xilnex Portal. You should have been given an account to start with. If you have not received an activated account, Kindly contact info@xilnex.com for registration.

A group of men standing in front of a windowAI-generated content may be incorrect.

  1. Portal showing blank screen

  1. If you find a portal showing a blank screen once login, it means you don’t have permission to access it. Please check with your supervisor to grant you access to the portal.

A screenshot of a computerAI-generated content may be incorrect.



  1. Grant portal permission

  1. Login as super admin account and click on System configuration > User management

A screenshot of a computerAI-generated content may be incorrect.

  1. Choose the User list to check on the specific user role to provide access.

A screenshot of a computerAI-generated content may be incorrect.

  1. On the User list page select the specific user and click on edit to check the user role

A white rectangular object with a black borderAI-generated content may be incorrect.


  1. Back to System configuration > User roles permissions > All permission

         A screenshot of a computerAI-generated content may be incorrect.


  1. Go to the More tab and select Menu (Xilnex portal)

A screenshot of a computerAI-generated content may be incorrect.





Tick the following access 

  1. Allow to access system configuration (Side panel) under that user’s role. 
  1. Allow to access user management, under that user’s role. 

A screenshot of a computerAI-generated content may be incorrect.