Basic - How to check if portal showing blank screen
Portal access
- Login to Xilnex Portal. You should have been given an account to start with. If you have not received an activated account, Kindly contact info@xilnex.com for registration.
Portal showing blank screen
- If you find a portal showing a blank screen once login, it means you don’t have permission to access it. Please check with your supervisor to grant you access to the portal.
Grant portal permission
- Login as super admin account and click on System configuration > User management
- Choose the User list to check on the specific user role to provide access.
- On the User list page select the specific user and click on edit to check the user role
- Back to System configuration > User roles permissions > All permission
- Go to the More tab and select Menu (Xilnex portal)
Tick the following access
- Allow to access system configuration (Side panel) under that user’s role.
- Allow to access user management, under that user’s role.
Related Articles
Basic - Getting Started & Installation
Getting started You should have been given an account to start with. If you have not received an activated account, Kindly contact info@xilnex.com for registration. Installation 1. The installation file can be obtained from Xilnex Portal 2. Login to ...Basic - How to check Missing Foodpanda and Grabfood Orders via Xilnex Portal
1. Login to Xilnex portal 2. Navigate to the page: Integration > Integration Log > Integration Log Headers. Alternatively, use the search function for quicker access. (Please grant permission if your account does not have access to this module) 3. ...Basic - How to check bounce email
1.0 What is bounce email? A bounced email, or bounce, is an email message that gets rejected by a mail server. When an email bounces, it has for some reason did not reach the intended destination. A bounced email can be either a hard bounce or a soft ...Basic - Xilnex Support Help Center
1.0 Xilnex Support Help Center Welcome to the Xilnex Support Help Center – your one-stop destination for comprehensive resources, including our Knowledge Base, FAQs, and a seamless way to sign up and submit support tickets to our team. Scroll down to ...Basic - E-Invoice Dashboard
E-Invoice Dashboard You can view the E-Invoice Dashboard by login to the Xilnex portal using this link – E-Invoice Dashboard Or E-invoice Dashboard can be found under the [Integration] tab in Xilnex portal Then click on Malaysia LHDN E-invoicing > ...
Recent Articles
Production Release (2026-03-04)
Release some bugfixes for Live Order and Live Kiosk. Live Order v1.0.572.0304 Live Kiosk v1.0.572.0304 Live Order v1.0.572.0304 Bugfixes Fixed a case where LiveOrder payments got stuck Fixed the closure day/hour settings so they followed the ...Production Release (2026-03-02)
Release several bug fixes for Live Order and Live Kiosk. Additionally, there are some features and tweaks for Live Kiosk. LiveOrder v1.0.625.0302 LiveKiosk v1.0.625.0302 LiveOrder v1.0.625.0302 Bug Fixes - Fixed an issue where out-of-stock items were ...11.0 Referral Program
The Referral Program module helps businesses grow their customer base organically by incentivising existing members to invite friends and family to join the Xilnex Loyalty App. Both the referrer (existing member) and the referee (new user) receive ...10.0 Push Notification
The Push Notification feature enables businesses to communicate directly with their customers through real-time alerts delivered to the app. It is the most direct channel available within the Xilnex Loyalty ecosystem for reaching members instantly. ...9.0 Store Location
The Store Location module helps members find your outlets quickly through an interactive map and store listing embedded within the Xilnex Loyalty App. This feature reduces friction for customers looking for the nearest branch and drives foot traffic ...
Popular Articles
Basic - How to create a voucher-coupon
Voucher and coupon definition Voucher can be generated in bulk and can be used once Coupon can only be created one at a time (reusable code) and can be use multiple times Pre-voucher / coupon setup There are 2 things need to be prepared before we can ...Understanding DuitNow QR Payment in ClassicPOS
Introduction This document introduces the DuitNow QR payment feature available in the Xilnex Retail POS, enabling merchants to accept payments conveniently through Malaysia's national QR payment standard. The integration of DuitNowQR simplifies the ...Basic - How to change custom cost to another branch that don’t have custom cost
Change custom cost to another branch that don’t have custom cost 1. Get the item list from the location with custom cost (Item Code, Name, Custom Cost) 2. Make sure the Show Location Price are selected 3. Export the item list in Excel 4. The file ...Intermediate - How to Bill & Post to Sales from Transfer Note
1.0 Purpose A bill is required from transfer note when an inventory transfer involves financial transactions, cost allocation, or compliance with tax and accounting regulations. It is used when stock is moved between outlets that operate as separate ...Basic - How to enable E-Receipt Portal and QR Code Setup on Printing format in Xilnex
Enable E-Receipt Portal Enable the E-receipt functionality Once Enabled, you will be getting the E-Receipt portal link Continue under Theme & Styling, enabled for the E-Invoice (LHDN) You can customize the look and feel of the E-Receipt portal ...