Basic - How to check if portal showing blank screen

1. Portal access

1. Login to  Xilnex Portal. You should have been given an account to start with. If you have not received an activated account, Kindly contact info@xilnex.com for registration.

2. Portal showing blank screen

1. If you find a portal showing a blank screen once login, it means you don’t have permission to access it. Please check with your supervisor to grant you access to the portal.

3. Grant portal permission

1. Login as super admin account and click on System configuration > User management

2. Choose the User list to check on the specific user role to provide access.

3. On the User list page select the specific user and click on edit to check the user role

4. Back to System configuration > User roles permissions > All permission

         

5. Go to the More tab and select Menu (Xilnex portal)

Tick the following access 

1. Allow to access system configuration (Side panel) under that user’s role. 
   

1. Allow to access user management, under that user’s role. 

   

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