Basic - How to check if portal showing blank screen
Portal access
- Login to Xilnex Portal. You should have been given an account to start with. If you have not received an activated account, Kindly contact info@xilnex.com for registration.
Portal showing blank screen
- If you find a portal showing a blank screen once login, it means you don’t have permission to access it. Please check with your supervisor to grant you access to the portal.
Grant portal permission
- Login as super admin account and click on System configuration > User management
- Choose the User list to check on the specific user role to provide access.
- On the User list page select the specific user and click on edit to check the user role
- Back to System configuration > User roles permissions > All permission
- Go to the More tab and select Menu (Xilnex portal)
Tick the following access
- Allow to access system configuration (Side panel) under that user’s role.
- Allow to access user management, under that user’s role.
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