Basic - How to change live order operation hours

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• Basic - How to turn on off live order

  Turn Live Orders On or Off Log in to https://portal.xilnex.com/Login. Go to the Sales Channel, then look for Online Channel > Live Order. Click Store Setup. Find the store you want to enable or disable live orders for, then click into the store. Go ...

• Basic - How to view live order details in portal

  Checking live order sales Log in to https://portal.xilnex.com/Login. Go to the Sales Channel, then click the Sales tab. Locate the sale you want to view and double-click it. Checking live order details From steps section 2.0 above after double ...

• Basic - How to change Xilnex Currency

  Checking current currency Open Control Panel Go to Clock and Region On Region click on additional settings Click on Currency tab The currency will be shown on Currency symbol field Change Xilnex currency On the same Currency symbol field click on the ...

• Basic - E-Invoice Dashboard

  E-Invoice Dashboard You can view the E-Invoice Dashboard by login to the Xilnex portal using this link – E-Invoice Dashboard Or E-invoice Dashboard can be found under the [Integration] tab in Xilnex portal Then click on Malaysia LHDN E-invoicing > ...

• Basic - Getting Started & Installation

  Getting started You should have been given an account to start with. If you have not received an activated account, Kindly contact info@xilnex.com for registration. Installation 1. The installation file can be obtained from Xilnex Portal 2. Login to ...

• Recent Articles

• Available Events: Xilnex Event Hub

  Last Updated: 05 May 2026 Sales # Event Name 1 Create Sales 2 Confirm Sales 3 Confirm Sales v2 4 Complete Sales 5 Complete Sales v2 6 Cancel Sales 7 Update Sales 8 Cancel Sales Order 9 Confirm Sales Order 10 Complete Sales Order 11 Post Quotation to ...

• Integrating with Xilnex: Event Triggers & Webhook Configuration

  Overview Xilnex Event Hub is an integration framework that enables your system to automatically dispatch real-time notifications to external applications whenever a defined business action occurs — such as completing a sale, creating a client, or ...

• LiveOrder New UI Announcement

  LiveOrder — New Ordering Experience Now Available What's New? We're excited to introduce LiveOrder New UI, a redesigned ordering experience built to make ordering faster and easier for your customers. What's Changing — and Why It Matters We've ...

• How to Cancel an E-Invoice on Dashboard

  Overview Sometimes cancelling an e-invoice is inevitable. Common situations include: Incorrect buyer information (e.g., wrong name, TIN, or address) Transaction was voided or order was cancelled after invoice issuance Duplicate e-invoice issued for ...

• Guidelines to Set Up Promotion for Walk-in (System Default)

  Guidelines to Set Up Promotion for Walk-in (System Default) Previously, the system did not have a specific indicator for walk-in customers. As a result, all promotion rules applied equally to all customer types, including walk-in customers. However, ...

• Popular Articles

• Basic - How to create a voucher-coupon

  Voucher and coupon definition Voucher can be generated in bulk and can be used once Coupon can only be created one at a time (reusable code) and can be use multiple times Pre-voucher / coupon setup There are 2 things need to be prepared before we can ...

• Understanding DuitNow QR Payment in ClassicPOS

  Introduction This document introduces the DuitNow QR payment feature available in the Xilnex Retail POS, enabling merchants to accept payments conveniently through Malaysia's national QR payment standard. The integration of DuitNowQR simplifies the ...

• Basic - How to change custom cost to another branch that don’t have custom cost

  Change custom cost to another branch that don’t have custom cost 1. Get the item list from the location with custom cost (Item Code, Name, Custom Cost) 2. Make sure the Show Location Price are selected 3. Export the item list in Excel 4. The file ...

• Intermediate - How to Bill & Post to Sales from Transfer Note

  1.0 Purpose A bill is required from transfer note when an inventory transfer involves financial transactions, cost allocation, or compliance with tax and accounting regulations. It is used when stock is moved between outlets that operate as separate ...

• Basic - How to enable E-Receipt Portal and QR Code Setup on Printing format in Xilnex

  Enable E-Receipt Portal Enable the E-receipt functionality Once Enabled, you will be getting the E-Receipt portal link Continue under Theme & Styling, enabled for the E-Invoice (LHDN) You can customize the look and feel of the E-Receipt portal ...