Basic - How to turn on off live order

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• Basic - How to view live order details in portal

  Checking live order sales Log in to https://portal.xilnex.com/Login. Go to the Sales Channel, then click the Sales tab. Locate the sale you want to view and double-click it. Checking live order details From steps section 2.0 above after double ...

• Basic - How to change live order operation hours

  Change live order operation hours Log in to https://portal.xilnex.com/Login. Go to the Sales Channel, then look for Online Channel > Live Order. Click Store Setup. Find the store you want to enable or disable live orders for, then click into the ...

• Basic - Getting Started & Installation

  Getting started You should have been given an account to start with. If you have not received an activated account, Kindly contact info@xilnex.com for registration. Installation 1. The installation file can be obtained from Xilnex Portal 2. Login to ...

• Basic - E-Invoice Maintenance

  E-Invoice Maintenance You can view the E-Invoice Maintenance by login to the Xilnex portal using this link – E-Invoice Maintenance Or E-invoice Maintenance can be found under the [Integration] tab in Xilnex portal Then click on Malaysia LHDN ...

• Basic - How to check Missing Foodpanda and Grabfood Orders via Xilnex Portal

  1. Login to Xilnex portal 2. Navigate to the page: Integration > Integration Log > Integration Log Headers. Alternatively, use the search function for quicker access. (Please grant permission if your account does not have access to this module) 3. ...

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• User guide to configure biometric with ZK Finger Print

  Introduction The Xilnex system supports biometric authentication using fingerprint scanners to enhance security and streamline employee login processes. Our platform now supports both ZK Finger Print and Digital Persona fingerprint scanner devices, ...

• Grab Campaign & Promotion Configuration

  Grab Campaign Configuration To perform GrabFood Promotion Configuration, access to [Sales Channel] and under Third Party Integration , look for [GrabGood] Select [GrabFood Campaigns] from the Sales Section In the [GrabFood Campaigns] form, it will ...

• How to add Checkout Disclaimer Message into your Live Order

  Overview The Checkout Disclaimer Message feature allows you to display a custom message to your customers at the checkout page before they complete their payment. This helps set clear expectations and reduces customer complaints about order ...

• Production Release (2026-02-11)

  Release several bug fixes and feature for LiveOrder including some feature changes for LiveKiosk Live Order v1.0.623.0211 Live Kiosk v1.0.623.0211 Live Order v1.0.623.0211 **Bugfixes** - Fixed checkout disclaimer display not respecting outlet-level ...

• Production Release (2026-01-30)

  Release several bug fixes for LiveOrder Live Kiosk v1.0.622.0129 Live Kiosk v1.0.622.0129 Bugfixes - Fixed item modifier description overflow so long modifier text no longer breaks the layout. - Fixed an issue where Thai phone numbers were being ...

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• Basic - How to create a voucher-coupon

  Voucher and coupon definition Voucher can be generated in bulk and can be used once Coupon can only be created one at a time (reusable code) and can be use multiple times Pre-voucher / coupon setup There are 2 things need to be prepared before we can ...

• Understanding DuitNow QR Payment in ClassicPOS

  Introduction This document introduces the DuitNow QR payment feature available in the Xilnex Retail POS, enabling merchants to accept payments conveniently through Malaysia's national QR payment standard. The integration of DuitNowQR simplifies the ...

• Basic - How to change custom cost to another branch that don’t have custom cost

  Change custom cost to another branch that don’t have custom cost 1. Get the item list from the location with custom cost (Item Code, Name, Custom Cost) 2. Make sure the Show Location Price are selected 3. Export the item list in Excel 4. The file ...

• Intermediate - How to Bill & Post to Sales from Transfer Note

  1.0 Purpose A bill is required from transfer note when an inventory transfer involves financial transactions, cost allocation, or compliance with tax and accounting regulations. It is used when stock is moved between outlets that operate as separate ...

• Basic - How to enable E-Receipt Portal and QR Code Setup on Printing format in Xilnex

  Enable E-Receipt Portal Enable the E-receipt functionality Once Enabled, you will be getting the E-Receipt portal link Continue under Theme & Styling, enabled for the E-Invoice (LHDN) You can customize the look and feel of the E-Receipt portal ...