Basic - How to turn on off live order

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• Basic - How to view live order details in portal

  Checking live order sales Log in to https://portal.xilnex.com/Login. Go to the Sales Channel, then click the Sales tab. Locate the sale you want to view and double-click it. Checking live order details From steps section 2.0 above after double ...

• Basic - How to change live order operation hours

  Change live order operation hours Log in to https://portal.xilnex.com/Login. Go to the Sales Channel, then look for Online Channel > Live Order. Click Store Setup. Find the store you want to enable or disable live orders for, then click into the ...

• Basic - Getting Started & Installation

  Getting started You should have been given an account to start with. If you have not received an activated account, Kindly contact info@xilnex.com for registration. Installation 1. The installation file can be obtained from Xilnex Portal 2. Login to ...

• Basic - E-Invoice Maintenance

  E-Invoice Maintenance You can view the E-Invoice Maintenance by login to the Xilnex portal using this link – E-Invoice Maintenance Or E-invoice Maintenance can be found under the [Integration] tab in Xilnex portal Then click on Malaysia LHDN ...

• Basic - How to check Missing Foodpanda and Grabfood Orders via Xilnex Portal

  1. Login to Xilnex portal 2. Navigate to the page: Integration > Integration Log > Integration Log Headers. Alternatively, use the search function for quicker access. (Please grant permission if your account does not have access to this module) 3. ...

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• Managing Lark User Email Mapping in Xilnex for Lark

  Overview The Users card matches each Xilnex user to their Lark account by email. This is what lets features like Permission Approvals and Document Approvals deliver Lark cards to the right person. This article covers how to review the mapping and fix ...

• E-Wallet and Credit Card Payment - Recheck Status & Force Complete

  This guide walks you through what to do when a payment goes through on the terminal or e-wallet, but Classic POS fails to commit sales. When Does This Happen? During payment, Classic POS will show a "Connecting to Ewallet party..." or processing ...

• E-Journal for BIR Compliance (Philippines)

  Overview The E-Journal feature generates a .txt file that complies with BIR (Bureau of Internal Revenue) requirements in the Philippines. This feature is available only for the Philippines COM. Users from other countries' COMs will not be able to ...

• Disconnecting or Reconnecting Xilnex for Lark

  This article covers how to disable a template, fully disconnect the integration from Lark, and reconnect it again. Disable a Template Turning a base off only stops that one base, everything else keeps syncing, and none of your existing data in Lark ...

• Creating a Base in Xilnex for Lark

  Overview This article walks you through creating a base for a template, giving end users access to it in Lark, and verifying data is syncing correctly. Xilnex for Lark must already be connected before you start. If the Templates card isn't accessible ...

• Popular Articles

• Basic - How to create a voucher-coupon

  Voucher and coupon definition Voucher can be generated in bulk and can be used once Coupon can only be created one at a time (reusable code) and can be use multiple times Pre-voucher / coupon setup There are 2 things need to be prepared before we can ...

• Understanding DuitNow QR Payment in ClassicPOS

  Introduction This document introduces the DuitNow QR payment feature available in the Xilnex Retail POS, enabling merchants to accept payments conveniently through Malaysia's national QR payment standard. The integration of DuitNowQR simplifies the ...

• Intermediate - How to Configure and Use Approval Settings in Purchase Orders (PO)

  1.0 What is approval setting In general, "approval setting" refers to the configuration or process by which a request, action, or change must be reviewed and approved before it proceeds. The term is often used in business, software applications, and ...

• Buy 2 for Special Price Promotion

  Use Case: Stock clearance, seasonal offers, or spotlight products. From the sample screenshot above, this promotion requires 2 items to trigger. If only 1 Milk Tea is added to the sales list, no discount will apply since the condition of 2 items is ...

• Creating Delivery Type for Sales in Classic POS

  How to Create Delivery Type 1. Access to the [System Configuration] 2. Select the [Sales] section 3. In the [All Outlets] tab, look for the 'Delivery Type' 4. Click on the [Configure] In the Delivery Type Setup form: 1. Enter the Delivery Type. 2. ...