Basic - How to turn on off live order

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• Basic - How to view live order details in portal

  Checking live order sales Log in to https://portal.xilnex.com/Login. Go to the Sales Channel, then click the Sales tab. Locate the sale you want to view and double-click it. Checking live order details From steps section 2.0 above after double ...

• Basic - How to change live order operation hours

  Change live order operation hours Log in to https://portal.xilnex.com/Login. Go to the Sales Channel, then look for Online Channel > Live Order. Click Store Setup. Find the store you want to enable or disable live orders for, then click into the ...

• Basic - Getting Started & Installation

  Getting started You should have been given an account to start with. If you have not received an activated account, Kindly contact info@xilnex.com for registration. Installation 1. The installation file can be obtained from Xilnex Portal 2. Login to ...

• Basic - E-Invoice Maintenance

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• Basic - How to check Missing Foodpanda and Grabfood Orders via Xilnex Portal

  1. Login to Xilnex portal 2. Navigate to the page: Integration > Integration Log > Integration Log Headers. Alternatively, use the search function for quicker access. (Please grant permission if your account does not have access to this module) 3. ...

• Recent Articles

• Production Release (2026-03-04)

  Release some bugfixes for Live Order and Live Kiosk. Live Order v1.0.572.0304 Live Kiosk v1.0.572.0304 Live Order v1.0.572.0304 Bugfixes Fixed a case where LiveOrder payments got stuck Fixed the closure day/hour settings so they followed the ...

• Production Release (2026-03-02)

  Release several bug fixes for Live Order and Live Kiosk. Additionally, there are some features and tweaks for Live Kiosk. LiveOrder v1.0.625.0302 LiveKiosk v1.0.625.0302 LiveOrder v1.0.625.0302 Bug Fixes - Fixed an issue where out-of-stock items were ...

• 11.0 Referral Program

  The Referral Program module helps businesses grow their customer base organically by incentivising existing members to invite friends and family to join the Xilnex Loyalty App. Both the referrer (existing member) and the referee (new user) receive ...

• 10.0 Push Notification

  The Push Notification feature enables businesses to communicate directly with their customers through real-time alerts delivered to the app. It is the most direct channel available within the Xilnex Loyalty ecosystem for reaching members instantly. ...

• 9.0 Store Location

  The Store Location module helps members find your outlets quickly through an interactive map and store listing embedded within the Xilnex Loyalty App. This feature reduces friction for customers looking for the nearest branch and drives foot traffic ...

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• Basic - How to create a voucher-coupon

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• Understanding DuitNow QR Payment in ClassicPOS

  Introduction This document introduces the DuitNow QR payment feature available in the Xilnex Retail POS, enabling merchants to accept payments conveniently through Malaysia's national QR payment standard. The integration of DuitNowQR simplifies the ...

• Basic - How to change custom cost to another branch that don’t have custom cost

  Change custom cost to another branch that don’t have custom cost 1. Get the item list from the location with custom cost (Item Code, Name, Custom Cost) 2. Make sure the Show Location Price are selected 3. Export the item list in Excel 4. The file ...

• Intermediate - How to Bill & Post to Sales from Transfer Note

  1.0 Purpose A bill is required from transfer note when an inventory transfer involves financial transactions, cost allocation, or compliance with tax and accounting regulations. It is used when stock is moved between outlets that operate as separate ...

• Basic - How to enable E-Receipt Portal and QR Code Setup on Printing format in Xilnex

  Enable E-Receipt Portal Enable the E-receipt functionality Once Enabled, you will be getting the E-Receipt portal link Continue under Theme & Styling, enabled for the E-Invoice (LHDN) You can customize the look and feel of the E-Receipt portal ...