1. Login to Xilnex portal

2. Navigate to the page: Integration > Integration Log > Integration Log Headers.

Alternatively, use the search function for quicker access.

(Please grant permission if your account does not have access to this module)

3. Filter by Platform Order ID, enter the Order ID, and press ENTER.

4. Double-click the record to open a new tab displaying the message details. Based on the message, proceed with the necessary actions accordingly