Basic - How to check Missing Foodpanda and Grabfood Orders via Xilnex Portal

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• Basic - How to check if portal showing blank screen

  Portal access Login to Xilnex Portal. You should have been given an account to start with. If you have not received an activated account, Kindly contact info@xilnex.com for registration. Portal showing blank screen If you find a portal showing a ...

• Basic - How to check bounce email

  1.0 What is bounce email? A bounced email, or bounce, is an email message that gets rejected by a mail server. When an email bounces, it has for some reason did not reach the intended destination. A bounced email can be either a hard bounce or a soft ...

• Basic - Getting Started & Installation

  Getting started You should have been given an account to start with. If you have not received an activated account, Kindly contact info@xilnex.com for registration. Installation 1. The installation file can be obtained from Xilnex Portal 2. Login to ...

• Basic - E-Invoice Maintenance

  E-Invoice Maintenance You can view the E-Invoice Maintenance by login to the Xilnex portal using this link – E-Invoice Maintenance Or E-invoice Maintenance can be found under the [Integration] tab in Xilnex portal Then click on Malaysia LHDN ...

• Basic - Xilnex Support Help Center

  1.0 Xilnex Support Help Center Welcome to the Xilnex Support Help Center – your one-stop destination for comprehensive resources, including our Knowledge Base, FAQs, and a seamless way to sign up and submit support tickets to our team. 2.0 Sign Up If ...

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• Staff Meal Integration

  Staff Meal Integration User Guideline Introduction Staff Meal Integration allows F&B POS to deduct staff meal credit / wallet balance directly from a third-party staff management system when staff purchase meals. This feature is currently supported ...

• Cancel Print of Full Tax Invoice

  Overview In Classic POS, there is a feature called Print Full Tax Invoice, which allows users to generate a full tax invoice for a completed sale. The system must maintain an auditable log whenever a Full Tax Invoice is cancelled. This guideline ...

• Xilnex API Guide for 3rd party

  1. Objective The objective of this API guide is to provide a clear reference for developers and integration partners on how to utilize the Xilnex APIs to establish communication with the Xilnex system. The guide outlines the available endpoints, ...

• Enabling On The Move 1.0 Access Permission (OTM1.0)

  Overview This guide explains how to enable access for users who need to use On The Move 1.0 (OTM 1.0). For OTM 1.0, only one permission is required: Allow to access on the move If this permission is not enabled for the user's assigned user group, the ...

• Available Events: Xilnex Event Hub

  Last Updated: 05 May 2026 Sales # Event Name 1 Create Sales 2 Confirm Sales 3 Confirm Sales v2 4 Complete Sales 5 Complete Sales v2 6 Cancel Sales 7 Update Sales 8 Cancel Sales Order 9 Confirm Sales Order 10 Complete Sales Order 11 Post Quotation to ...

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• Basic - How to create a voucher-coupon

  Voucher and coupon definition Voucher can be generated in bulk and can be used once Coupon can only be created one at a time (reusable code) and can be use multiple times Pre-voucher / coupon setup There are 2 things need to be prepared before we can ...

• Understanding DuitNow QR Payment in ClassicPOS

  Introduction This document introduces the DuitNow QR payment feature available in the Xilnex Retail POS, enabling merchants to accept payments conveniently through Malaysia's national QR payment standard. The integration of DuitNowQR simplifies the ...

• Basic - How to change custom cost to another branch that don’t have custom cost

  Change custom cost to another branch that don’t have custom cost 1. Get the item list from the location with custom cost (Item Code, Name, Custom Cost) 2. Make sure the Show Location Price are selected 3. Export the item list in Excel 4. The file ...

• Intermediate - How to Bill & Post to Sales from Transfer Note

  1.0 Purpose A bill is required from transfer note when an inventory transfer involves financial transactions, cost allocation, or compliance with tax and accounting regulations. It is used when stock is moved between outlets that operate as separate ...

• Basic - How to enable E-Receipt Portal and QR Code Setup on Printing format in Xilnex

  Enable E-Receipt Portal Enable the E-receipt functionality Once Enabled, you will be getting the E-Receipt portal link Continue under Theme & Styling, enabled for the E-Invoice (LHDN) You can customize the look and feel of the E-Receipt portal ...