Basic - How to check Missing Foodpanda and Grabfood Orders via Xilnex Portal
1. Login to Xilnex portal
2.
Navigate to the page: Integration > Integration Log > Integration Log
Headers.
Alternatively, use the search function for quicker access.
(Please grant permission if
your account does not have access to this module)
3. Filter
by Platform Order ID, enter the Order ID, and press ENTER.
4.
Double-click the record to open a new tab displaying the message details. Based
on the message, proceed with the necessary actions accordingly
Related Articles
Basic - How to check if FoodPanda menu showing blank
1.0 Issue Scenario 1.1 Sample screenshot of the issue scenario 1.2 Try to trigger sync to the impacted order profile 1. At portal, go to FoodPanda sales channel, view by order profile and retrigger sync to Foodpanda again. If issue still persists, ...Basic - How to check if portal showing blank screen
Portal access Login to Xilnex Portal. You should have been given an account to start with. If you have not received an activated account, Kindly contact info@xilnex.com for registration. Portal showing blank screen If you find a portal showing a ...Basic - How to check bounce email
1.0 What is bounce email? A bounced email, or bounce, is an email message that gets rejected by a mail server. When an email bounces, it has for some reason did not reach the intended destination. A bounced email can be either a hard bounce or a soft ...Basic - Getting Started & Installation
Getting started You should have been given an account to start with. If you have not received an activated account, Kindly contact info@xilnex.com for registration. Installation 1. The installation file can be obtained from Xilnex Portal 2. Login to ...Basic - E-Invoice Maintenance
E-Invoice Maintenance You can view the E-Invoice Maintenance by login to the Xilnex portal using this link – E-Invoice Maintenance Or E-invoice Maintenance can be found under the [Integration] tab in Xilnex portal Then click on Malaysia LHDN ...
Recent Articles
Purchase Receiving vs Direct Receiving
Summary Both are GRN (Goods Receive Note) entry flows in Xilnex — used to record goods arriving at a site. Purchase Receiving is a PO-backed flow: goods arrive against a pre-existing Purchase Order, enabling 3-way matching (PO → GRN → Invoice). ...How to Install and Set Up Xilnex for Lark
Overview This article walks you through connecting your Lark workspace to your Xilnex account. This is a one-time setup step performed by an IT administrator, using the Configuration card in Xilnex Portal. Before You Begin Confirm you have the ...How to create Purchase Order
Overview This guide walks you through the process of creating a Purchase Order (PO) in the Xilnex Inventory module. A Purchase Order is used to formally record items you intend to purchase from a supplier, including quantities and unit costs. Once ...Transfer Note - User Manual Guide with multiple scenario
Description This guide covers everything related to the Transfer Note module in Xilnex Inventory — the feature used to move stock between HQ and outlets (or between outlets). It consolidates five workflows into one document: Create a Transfer Note ...How to Create Goods Receive Note
Description A Goods Receive Note (GRN) is used to record inventory received from a supplier into your outlet. After completing a Purchase Order (PO), you confirm and close it by creating the corresponding GRN — this moves the received items ...
Popular Articles
Basic - How to create a voucher-coupon
Voucher and coupon definition Voucher can be generated in bulk and can be used once Coupon can only be created one at a time (reusable code) and can be use multiple times Pre-voucher / coupon setup There are 2 things need to be prepared before we can ...Understanding DuitNow QR Payment in ClassicPOS
Introduction This document introduces the DuitNow QR payment feature available in the Xilnex Retail POS, enabling merchants to accept payments conveniently through Malaysia's national QR payment standard. The integration of DuitNowQR simplifies the ...Intermediate - How to Configure and Use Approval Settings in Purchase Orders (PO)
1.0 What is approval setting In general, "approval setting" refers to the configuration or process by which a request, action, or change must be reviewed and approved before it proceeds. The term is often used in business, software applications, and ...Buy 2 for Special Price Promotion
Use Case: Stock clearance, seasonal offers, or spotlight products. From the sample screenshot above, this promotion requires 2 items to trigger. If only 1 Milk Tea is added to the sales list, no discount will apply since the condition of 2 items is ...Creating Delivery Type for Sales in Classic POS
How to Create Delivery Type 1. Access to the [System Configuration] 2. Select the [Sales] section 3. In the [All Outlets] tab, look for the 'Delivery Type' 4. Click on the [Configure] In the Delivery Type Setup form: 1. Enter the Delivery Type. 2. ...