Basic - How to check Missing Foodpanda and Grabfood Orders via Xilnex Portal

Basic - How to check Missing Foodpanda and Grabfood Orders via Xilnex Portal

1. Login to Xilnex portal

2. Navigate to the page: Integration > Integration Log > Integration Log Headers.

 

Alternatively, use the search function for quicker access.

(Please grant permission if your account does not have access to this module)A screenshot of a phone Description automatically generated

 

3. Filter by Platform Order ID, enter the Order ID, and press ENTER.
A screenshot of a computer Description automatically generated
A screenshot of a computer Description automatically generated

 

4. Double-click the record to open a new tab displaying the message details. Based on the message, proceed with the necessary actions accordingly
A screenshot of a computer Description automatically generated

            

    • Related Articles

    • Basic - How to check if portal showing blank screen

      Portal access Login to Xilnex Portal. You should have been given an account to start with. If you have not received an activated account, Kindly contact info@xilnex.com for registration. Portal showing blank screen If you find a portal showing a ...

    • Basic - How to check bounce email

      1.0 What is bounce email? A bounced email, or bounce, is an email message that gets rejected by a mail server. When an email bounces, it has for some reason did not reach the intended destination. A bounced email can be either a hard bounce or a soft ...

    • Basic - Getting Started & Installation

      Getting started You should have been given an account to start with. If you have not received an activated account, Kindly contact info@xilnex.com for registration. Installation 1. The installation file can be obtained from Xilnex Portal 2. Login to ...

    • Basic - E-Invoice Maintenance

      E-Invoice Maintenance You can view the E-Invoice Maintenance by login to the Xilnex portal using this link – E-Invoice Maintenance Or E-invoice Maintenance can be found under the [Integration] tab in Xilnex portal Then click on Malaysia LHDN ...

    • Basic - Xilnex Support Help Center

      1.0 Xilnex Support Help Center Welcome to the Xilnex Support Help Center – your one-stop destination for comprehensive resources, including our Knowledge Base, FAQs, and a seamless way to sign up and submit support tickets to our team. 2.0 Sign Up If ...

    • Recent Articles

    • Sales Return Match Original Transaction Price

      Purpose This setting allows Xilnex Classic to match the original selling price during a sales return or item exchange, based on either Item Code or Article No. This is useful when the original transaction price is different from the current selling ...

    • Delivery Platform Packaging Fee Configuration

      Packaging Fee Packaging Fee is an additional charge imposed by the restaurant/merchant to cover takeaway and delivery packaging materials such as containers, cups, lids, bags, cutlery, seals, etc. For food delivery platforms: Foodpanda Foodpanda ...

    • How to use replenishment module

      Introduction In Xilnex, the Replenishment Module is designed to streamline and automate the stock allocation process across outlets, ensuring optimal distribution and improved operational efficiency. Key capabilities include: Location Ranking for ...

    • Staff Meal Integration

      Staff Meal Integration User Guideline Introduction Staff Meal Integration allows F&B POS to deduct staff meal credit / wallet balance directly from a third-party staff management system when staff purchase meals. This feature is currently supported ...

    • Cancel Print of Full Tax Invoice

      Overview In Classic POS, there is a feature called Print Full Tax Invoice, which allows users to generate a full tax invoice for a completed sale. The system must maintain an auditable log whenever a Full Tax Invoice is cancelled. This guideline ...

    • Popular Articles

    • Basic - How to create a voucher-coupon

      Voucher and coupon definition Voucher can be generated in bulk and can be used once Coupon can only be created one at a time (reusable code) and can be use multiple times Pre-voucher / coupon setup There are 2 things need to be prepared before we can ...

    • Understanding DuitNow QR Payment in ClassicPOS

      Introduction This document introduces the DuitNow QR payment feature available in the Xilnex Retail POS, enabling merchants to accept payments conveniently through Malaysia's national QR payment standard. The integration of DuitNowQR simplifies the ...

    • Creating Delivery Type for Sales in Classic POS

      How to Create Delivery Type 1. Access to the [System Configuration] 2. Select the [Sales] section 3. In the [All Outlets] tab, look for the 'Delivery Type' 4. Click on the [Configure] In the Delivery Type Setup form: 1. Enter the Delivery Type. 2. ...

    • Basic - How to change custom cost to another branch that don’t have custom cost

      Change custom cost to another branch that don’t have custom cost 1. Get the item list from the location with custom cost (Item Code, Name, Custom Cost) 2. Make sure the Show Location Price are selected 3. Export the item list in Excel 4. The file ...

    • Intermediate - How to Bill & Post to Sales from Transfer Note

      1.0 Purpose A bill is required from transfer note when an inventory transfer involves financial transactions, cost allocation, or compliance with tax and accounting regulations. It is used when stock is moved between outlets that operate as separate ...