Basic - How to pair KDS server with client when two servers are on the same network
1.0 How KDS Server and KDS Clients work.
1.1 KDS Server
- The completed order from the POS system is directly sent to the KDS Server and the connected KDS clients. Typically, the sales data will display the order details.
- The KDS server stores and organizes the incoming orders, then distributes them to the appropriate KDS clients.
- The server also communicates with the KDS clients to update the order status, such as marking items on Stage Configuration as “Order”, “Pickup” or “Collect.”
- In environments with multiple KDS clients (for different kitchen sections, such as Food and Beverages), the server ensures that all clients are synchronized with the latest order information.
- It is possible to have multiple KDS servers on the same network to control and route orders to different channels. For example, one KDS server can handle orders for Dine-in/Takeaway, while another KDS server manages orders for the Drive-Thru.
1.2 KDS Clients
- The KDS client is typically a display device, like a screen or tablet, located in the kitchen or bar area.
- Once the server sends the order, it is displayed on the KDS client’s screen, showing the items ordered, preparation instructions, timing, and table number.
- KDS clients are updated in real time, meaning any status changes (e.g., when a dish is marked as completed) are instantly reflected on all connected clients.
2.0 How to pair KDS server with client when two servers are on the same network?
It is possible to have multiple KDS servers on the same network to control and route orders to different channels. For example, two KDS servers can be set up for Dine-in/Takeaway and Drive-Thru, with a single KDS client.
The KDS client can be configured to retrieve data from the appropriate KDS server based on the order channel, allowing for seamless management of orders across multiple service types.
2.1 Open Both KDS Server and Client.
- Launch both KDS servers and KDS client.
2.2 Configured the terminal name to be the same for both the KDS server and clients
- The pairing between the Server and Client KDS is based on the terminal name. Additionally, both the client and server KDS must be on the same network. If you set the server KDS terminal name as 'KDS', the client KDS terminal name must also be set to 'KDS' for the client and server to pair successfully
- Each KDS server must have a unique terminal name to avoid conflicts during pairing.
- Once the correct pairing is set, the client KDS will automatically fetch the server KDS's IPv4 address.
- To confirm the pairing, check the settings under 'General' on the client KDS to ensure the displayed IP address matches the server KDS's IPv4 address.
3.0 Sample Case
Even though the Server and Client KDS are paired with the same terminal name, Client KDS is not updating to reflect the Server KDS's IPv4 address.
3.1 Follow steps below
- Restart both the KDS server and client PC.
- Boot up the KDS server first, then only the KDS client.
- Check if the IP address on the client has been updated to reflect the server's IP address
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