Basic - Getting Started & Installation

Basic - Getting Started & Installation

  1. Getting started

You should have been given an account to start with. If you have not received an activated account, Kindly contact info@xilnex.com for registration.


  1. Installation

1. The installation file can be obtained from Xilnex Portal
2. Login to Xilnex Portal https://portal.xilnex.com/. Blank screen? Refer here.
3. Select sales channel on the left menu. 


4. Choose the product that you need to install (Please make sure you are using Windows Administrator account)

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5. Choose classic for install Xilnex RetailPOS


6. Right click the Setup.exe and choose Run as administrator to proceed  installation. 
                   
                  Notes: If an administrator requires a password please check with your local IT

7. Click Yes on the administrator confirmation page to allow the installation
                      
                    Notes: If an administrator requires a password please check with your local IT

8. Internet connection will be required during this installation

                       A screenshot of a computerDescription automatically generated


9. Click OK when the setup window appears to continue the installation.

        


8. Wait until the installation complete


9. A message will be prompted upon installation complete. Click OK to complete the installation.

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  1. Generating Local Database

1. First time launch only please Run as administrator by right click on the Xilnex RetailPOS. 
                    
                  Notes: If an administrator requires a password please check with your local IT

2. Launch the application A logo of a companyDescription automatically generated and login to Xilnex RetailPOS with an activated account.

     

3. Wait until the Setting up for the first time complete. Then system will continue with a synchronization

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4. A window with a synchronization bar when the local database is successfully generated. The system will begin to sync your outlet info and user data. This process may take some time to complete.

A screen shot of a computer

5. Once the synchronization is completed, select an outlet to continue the setup.
6. Click one time on the cloud icon  to start sync. Click on Force Sync.
                         
7. Let the machine sync the data with the server. Please do not perform any actions on this machine until it is completed.

  1. Checking application version

The application version that comes with the default installer is version 2.3. 

The application version update shall take place in the background automatically. Try restarting your Xilnex RetailPOS to check if the version is updated. Alternatively, you may contact support to verify if the current version is suitable for your needs.

  1. Local Database

Local Database is generated locally on the targeted drive, and it is unique for one machine only. Thus, we do not suggest you back up the folder and paste it back after resetting the machine.

Every PC installed will be recognized as SITE ID (or known as Machine ID, Counter ID) is also a unique ID registered for one active machine only. This ID is registered or determined via the current network physical address.


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