Basic - Getting started with AnyDesk
What is AnyDesk?
AnyDesk is a remote desktop application distributed by AnyDesk Software GmbH. The proprietary software program provides platform-independent remote access to personal computers and other devices running the host application.
AnyDesk client
AnyDesk client is a desktop application that you need to download on your device. It allows for support to connect and control your devices remotely. No installation is needed.
Get your Anydesk
2. Scroll down to Contact Support section and download AnyDesk by clicking on the Download AnyDesk button
3. Double click on the Xilnex Support remote to launch the remote session
4. AnyDesk will be launched and click Copy button and share it with the Xilnex Support person via Call, WhatsApp or Email.
5. Once Xilnex Support successfully connects to your local pc please click Accept on session request window to allow Xilnex Support to remote to your local pc
6. You can chat with Xilnex Support via AnyDesk
7. End the session by clicking Disconnect in the session control window.
Related Articles
Basic - Getting Started & Installation
Getting started You should have been given an account to start with. If you have not received an activated account, Kindly contact info@xilnex.com for registration. Installation 1. The installation file can be obtained from Xilnex Portal 2. Login to ...FAQs
Xilnex Frequently Asked Questions (FAQs) Can I install Xilnex RetailPOS (Xilnex Classic) on Mac? Xilnex RetailPOS is only supported on Windows. However, if you have multiboot utilities on your Mac that runs Windows OS, you can install the program ...Basic - Xilnex Support Help Center
1.0 Xilnex Support Help Center Welcome to the Xilnex Support Help Center – your one-stop destination for comprehensive resources, including our Knowledge Base, FAQs, and a seamless way to sign up and submit support tickets to our team. 2.0 Sign Up If ...Basic - How classic POS behavior after E-Invoice activation
E-Invoice requirement in Xilnex POS E-Invoice Setting Compatibility To ensure no impact on customers not using the E-Invoice feature: The E-Invoice setting is only available in Xilnex Classic POS version 2.16 and above. Versions 2.15 and below do not ...Basic - How to enable E-Receipt Portal and QR Code Setup on Printing format in Xilnex
Enable E-Receipt Portal Enable the E-receipt functionality Once Enabled, you will be getting the E-Receipt portal link Continue under Theme & Styling, enabled for the E-Invoice (LHDN) You can customize the look and feel of the E-Receipt portal ...
Recent Articles
How to Update Client Record in Classic POS
Overview Updating client information is an essential function in ClassicPOS, enabling users to maintain and update existing client records. This ensures that client data remains accurate and up to date for daily operations, reporting, and effective ...How to Create a New Client in Classic POS
Overview This function is created to centralize and manage client information in ClassicPOS. The Client Form allows users to create, update, and maintain customer records, supporting the management of personal information, transaction history, ...POS Hold Bill Feature
Hold Bill Feature – Retail POS 1. Overview The Hold Bill feature allows cashier to temporarily save an ongoing transaction and resume it later. ✅ Enabled by default for Retail POS Designed to improve queue efficiency Prevents loss of sales when ...OAuth Project & Client Permission Management
Overview The OAuth Project & Client Permission module controls which roles can access, configure, and manage OAuth projects and client credentials within the system. Permissions are managed under System Configuration > User Roles Permission > All ...Xilnex Auth Integration Guide
Introduction Xilnex Auth implements OAuth 2.0, a widely adopted authorization framework that enables secure access to protected resources by issuing access tokens to client applications. This document provides a comprehensive guide on how to use ...
Popular Articles
Basic - How to create a voucher-coupon
Voucher and coupon definition Voucher can be generated in bulk and can be used once Coupon can only be created one at a time (reusable code) and can be use multiple times Pre-voucher / coupon setup There are 2 things need to be prepared before we can ...Understanding DuitNow QR Payment in ClassicPOS
Introduction This document introduces the DuitNow QR payment feature available in the Xilnex Retail POS, enabling merchants to accept payments conveniently through Malaysia's national QR payment standard. The integration of DuitNowQR simplifies the ...Basic - How to change custom cost to another branch that don’t have custom cost
Change custom cost to another branch that don’t have custom cost 1. Get the item list from the location with custom cost (Item Code, Name, Custom Cost) 2. Make sure the Show Location Price are selected 3. Export the item list in Excel 4. The file ...Intermediate - How to Bill & Post to Sales from Transfer Note
1.0 Purpose A bill is required from transfer note when an inventory transfer involves financial transactions, cost allocation, or compliance with tax and accounting regulations. It is used when stock is moved between outlets that operate as separate ...Basic - How to enable E-Receipt Portal and QR Code Setup on Printing format in Xilnex
Enable E-Receipt Portal Enable the E-receipt functionality Once Enabled, you will be getting the E-Receipt portal link Continue under Theme & Styling, enabled for the E-Invoice (LHDN) You can customize the look and feel of the E-Receipt portal ...