Basic - Getting started with AnyDesk
What is AnyDesk?
AnyDesk is a remote desktop application distributed by AnyDesk Software GmbH. The proprietary software program provides platform-independent remote access to personal computers and other devices running the host application.
AnyDesk client
AnyDesk client is a desktop application that you need to download on your device. It allows for support to connect and control your devices remotely. No installation is needed.
Get your Anydesk
2. Scroll down to Contact Support section and download AnyDesk by clicking on the Download AnyDesk button
3. Double click on the Xilnex Support remote to launch the remote session
4. AnyDesk will be launched and click Copy button and share it with the Xilnex Support person via Call, WhatsApp or Email.
5. Once Xilnex Support successfully connects to your local pc please click Accept on session request window to allow Xilnex Support to remote to your local pc
6. You can chat with Xilnex Support via AnyDesk
7. End the session by clicking Disconnect in the session control window.
Related Articles
Basic - Getting Started & Installation
Getting started You should have been given an account to start with. If you have not received an activated account, Kindly contact info@xilnex.com for registration. Installation 1. The installation file can be obtained from Xilnex Portal 2. Login to ...FAQs
Xilnex Frequently Asked Questions (FAQs) Can I install Xilnex RetailPOS (Xilnex Classic) on Mac? Xilnex RetailPOS is only supported on Windows. However, if you have multiboot utilities on your Mac that runs Windows OS, you can install the program ...Basic - Xilnex Support Help Center
1.0 Xilnex Support Help Center Welcome to the Xilnex Support Help Center – your one-stop destination for comprehensive resources, including our Knowledge Base, FAQs, and a seamless way to sign up and submit support tickets to our team. 2.0 Sign Up If ...Basic - How classic POS behavior after E-Invoice activation
E-Invoice requirement in Xilnex POS E-Invoice Setting Compatibility To ensure no impact on customers not using the E-Invoice feature: The E-Invoice setting is only available in Xilnex Classic POS version 2.16 and above. Versions 2.15 and below do not ...Basic - How to enable E-Receipt Portal and QR Code Setup on Printing format in Xilnex
Enable E-Receipt Portal Enable the E-receipt functionality Once Enabled, you will be getting the E-Receipt portal link Continue under Theme & Styling, enabled for the E-Invoice (LHDN) You can customize the look and feel of the E-Receipt portal ...
Recent Articles
Sales Return Match Original Transaction Price
Purpose This setting allows Xilnex Classic to match the original selling price during a sales return or item exchange, based on either Item Code or Article No. This is useful when the original transaction price is different from the current selling ...Delivery Platform Packaging Fee Configuration
Packaging Fee Packaging Fee is an additional charge imposed by the restaurant/merchant to cover takeaway and delivery packaging materials such as containers, cups, lids, bags, cutlery, seals, etc. For food delivery platforms: Foodpanda Foodpanda ...How to use replenishment module
Introduction In Xilnex, the Replenishment Module is designed to streamline and automate the stock allocation process across outlets, ensuring optimal distribution and improved operational efficiency. Key capabilities include: Location Ranking for ...Staff Meal Integration
Staff Meal Integration User Guideline Introduction Staff Meal Integration allows F&B POS to deduct staff meal credit / wallet balance directly from a third-party staff management system when staff purchase meals. This feature is currently supported ...Cancel Print of Full Tax Invoice
Overview In Classic POS, there is a feature called Print Full Tax Invoice, which allows users to generate a full tax invoice for a completed sale. The system must maintain an auditable log whenever a Full Tax Invoice is cancelled. This guideline ...
Popular Articles
Basic - How to create a voucher-coupon
Voucher and coupon definition Voucher can be generated in bulk and can be used once Coupon can only be created one at a time (reusable code) and can be use multiple times Pre-voucher / coupon setup There are 2 things need to be prepared before we can ...Understanding DuitNow QR Payment in ClassicPOS
Introduction This document introduces the DuitNow QR payment feature available in the Xilnex Retail POS, enabling merchants to accept payments conveniently through Malaysia's national QR payment standard. The integration of DuitNowQR simplifies the ...Creating Delivery Type for Sales in Classic POS
How to Create Delivery Type 1. Access to the [System Configuration] 2. Select the [Sales] section 3. In the [All Outlets] tab, look for the 'Delivery Type' 4. Click on the [Configure] In the Delivery Type Setup form: 1. Enter the Delivery Type. 2. ...Basic - How to change custom cost to another branch that don’t have custom cost
Change custom cost to another branch that don’t have custom cost 1. Get the item list from the location with custom cost (Item Code, Name, Custom Cost) 2. Make sure the Show Location Price are selected 3. Export the item list in Excel 4. The file ...Intermediate - How to Bill & Post to Sales from Transfer Note
1.0 Purpose A bill is required from transfer note when an inventory transfer involves financial transactions, cost allocation, or compliance with tax and accounting regulations. It is used when stock is moved between outlets that operate as separate ...