User Documentation
How to Cancel an E-Invoice on Dashboard
Overview Sometimes cancelling an e-invoice is inevitable. Common situations include: Incorrect buyer information (e.g., wrong name, TIN, or address) Transaction was voided or order was cancelled after invoice issuance Duplicate e-invoice issued for ...
E-Receipt Portal User Guide: Retrieve Sales, Enter Buyer Details, and Submit to IRBM
What is the E-Receipt Portal? The E-Receipt Portal is a web-based page provided by Xilnex that allows buyers (taxpayers) to claim a transaction and submit it to IRBM as an Individual E-Invoice for validation. Log in using the portal URL provided by ...
Generate E-Invoice Submission Manually
Xilnex E-Invoicing is designed to run automatically once setup is completed. However, there are situations where you may need to manually generate an e-invoice to react promptly: Wrong setup or misconfiguration that prevented auto submission You ...
Enforcing Individual E-Invoice for Classification Code
Under LHDN E-Invoice requirements, certain activities and transactions must be issued as Individual E-Invoices for each transaction, where consolidated E-Invoice submission is not permitted. For these activities, taxpayers are required to obtain full ...
Enforcing Individual E-Invoice Submission for Sales Above RM10,000
Effective 1 January 2026, all single sales transactions with a total value exceeding RM10,000 must be submitted as an Individual e-Invoice. This enforcement is implemented to ensure compliance with LHDN e-Invoice regulatory requirements. Compliance ...
How to Stop Xilnex E-Invoicing
Scenarios Requiring Xilnex E-Invoicing Deactivation Deactivate Xilnex E-Invoicing when a business falls below mandatory thresholds or ceases operations, ensuring compliance with IRBM guidelines while avoiding unnecessary module activity. This ...
Reconciling E-Invoices Using the Web Report
This guide explains how to use the Web Report to reconcile E-Invoices by comparing daily sales amounts against total payable amounts after redemptions, ensuring accurate submission to IRBM (LHDN). Understanding of Total Payable Amount The Total ...
E-Invoicing Permission Role Setting
The Xilnex Portal lets you control who can access the E-Invoice Integration module and what actions they can perform. You can assign different permission levels to different users, such as view only, edit, delete or cancel. This ensures each user can ...
How to Set Up E-Receipt QR Code in Receipt Printing Format
To improve accessibility, a QR code can be added to printed receipts. This QR code allows customers to quickly access the E-Receipt Portal, where they can view and claim their E-Invoice without needing to manually enter details. Open the printing ...
How to Remove an Alternative/Custom Domain on E-Receipt Portal
Warning: By removing it, the portal will revert to the default Xilnex-generated URL. Any attempts to access the old custom domainURL will no longer work and will display a notification message indicating that the feature is not enabled. Remove the ...
Enable E-Receipt Portal (Buyer's Portal)
Overview The E-Receipt Portal is a service featured by Xilnex. It allows buyers to submit their purchase details themselves through a public portal, so sellers do not have to collect information during a transaction checkout. Collecting buyer ...
How to Resolve Invalid E-Invoices in E-Invoicing Dashboard
E-Invoices are validated directly by the LHDN Malaysia server. When a submission is marked as invalid, the server will return an error message (also known as the “Invalid Reason”). Taxpayers are expected to review this message and take corrective ...
Enforce Buyer Details for E-Invoicing
Individual E-Invoice for Specific Classification Codes When certain Classification Codes are assigned to an item or service, buyer details become mandatory during setup. In this case, the engine will prevent consolidation and issue an individual ...
Sales Type & Delivery Type Exclusion for E-Invoicing
Why do these exclusion lists exist if all transactions are meant to be submitted with an e-invoice? Location in X3 Portal: Integration >Malaysia LHDN E-Invoice > E-Invoice Settings > Maintainence According to LHDN Malaysia, the Technology Provider or ...
Authorizing Xilnex as Intermediary
Users must authorize Xilnex to submit E-Invoices on their behalf by completing the authorization process in the official MyInvois portal. The authorization environment in MyInvois must match the environment configured in Xilnex. Click here to see how ...
Enable E-Invoicing via Xilnex Portal
Xilnex Portal is the central platform where all configurations and settings for your system can be managed. Designed for flexibility and ease of use, the portal allows you to set up, monitor, and maintain various aspects of your business operations ...
Getting Started with Xilnex E-Invoicing
Read Me First Before we begin, please review the following important points: Xilnex product is directly integrated with IRBM's API. Upon complete setup, your document may be submitted to IRBM via the API. All testing should be conducted in the ...