How to Cancel an E-Invoice on Dashboard
Overview
Sometimes cancelling an e-invoice is inevitable.
Common situations include:
- Incorrect buyer information (e.g., wrong name, TIN, or address)
- Transaction was voided or order was cancelled after invoice issuance
- Duplicate e-invoice issued for the same transaction
- Wrong item description, quantity, or pricing submitted
- E-invoice was issued to the wrong party
- Customer does not require an e-invoice for the transaction
These scenarios require the e-invoice to be cancelled before it becomes a legally binding document.
Requirements
Before proceeding, ensure the following conditions are met:
- You have access to the E-Invoice Dashboard https://portal.xilnex.com/Integration/MalaysiaLHDNEInvoicing/EInvoiceDashboard/EInvoice
- The e-invoice was validated less than 72 hours ago
- The e-invoice status is "Valid" (if the status is invalid, use the Delete function instead)
Step-by-Step Guide
- Navigate to E-Invoice from the dashboard
https://portal.xilnex.com/Integration/MalaysiaLHDNEInvoicing/EInvoiceDashboard - Select an e-invoice type, then click View details.
- Locate the target record, or use the Search bar to find it.
- Click the More button on the record, then select Cancel E-Invoice.
- You will be presented with two cancellation options:
Option Action Description Cancel Transaction Cancel E-Invoice + Sales Transaction Voids both the e-invoice submitted to LHDN and the actual sales transaction in the system. Use this when the entire transaction needs to be reversed. Update Document Info Cancel E-Invoice + Correct the Information Cancels the e-invoice but retains the transaction. Allows you to update buyer or item details before reissuance. See sub-options below. - If you selected Update Document Info, you will have two further choices:
Sub-Option When to Use What Happens Update Document Info (Manual) You already have the buyer's correct information Update the buyer's details directly in the form. You may also toggle Update Item Line to amend individual line items. Let Buyer Update by Themselves You want the buyer to fill in their own information The system submits a cancellation request for the e-invoice to LHDN and marks the sales transaction as available to re-claim in Xilnex, allowing the buyer to enter their own information. Update Document Info
- (Let Buyer Update by Themselves) Upon selection, you will be required to enter Cancellation Remarks explaining the reason for cancellation. Once submitted successfully, a unique URL will be displayed on the confirmation page. Copy this link and send it to your buyer, they will use it to fill in their updated information via the E-Receipt Portal.
Let Buyer Update By Themselves
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