How to Resolve Invalid E-Invoices in E-Invoicing Dashboard
E-Invoices are validated directly by the LHDN Malaysia server. When a submission is marked as invalid, the server will return an error message (also known as the “Invalid Reason”). Taxpayers are expected to review this message and take corrective action based on the details provided. Below are the recommended steps for handling invalid E-Invoices.
Alert:
The recommended actions provided are suggested steps to help resolve invalid E-Invoice issues. To ensure compliance with LHDN Malaysia’s validation process, kindly verify that the actions taken meet regulatory requirements. The taxpayer bears full responsibility for compliance.
Index | Error Message/ Invalid Reason | Description | Recommended Fixes |
E1 | Unauthorized | Xilnex has not been granted permission to submit an e-invoice on behalf. | a. Authorize Xilnex as intermediaries on myInvois portal. b. Verify the environment: Pre-prod/Production. |
E2 | (ERR250) This combination is not applicable for consolidated regular e-Invoice as the buyer is the issuer in this scenario | Consolidated classification code (004) is used in the submission that contains buyer's info. | a. (Individual e-invoice is required) Change item classification code to non 004 for submission and repost. b. (Individual e-invoice not required) Remove buyer's information from the transaction/use Clear TIN to consolidate the invoice (Sales only). |
E3 | (CF324) Message: Identification number is not valid NRIC - BUYER | The given NRIC does not match with the TIN or is not valid. | a. Check if the buyer's TIN and NRIC is correct. |
E4 | (ERR237) Buyer's details cannot be general TIN (010) for issuance of individual e-Invoice | General TIN is provided, however BRN is selected as the corresponded ID type (no longer supported after Jan 2025). | a. (Individual e-invoice is required #1) Use 'Update Document Info' and update it to a valid registered individual/company TIN. b. (Individual e-invoice is required #2) Use 'Update Document Info' and change BRN type to NRIC type, along with a valid NRIC number. c. (Individual e-invoice not required #1) Use 'Clear TIN' and consolidate the invoice. d. (Individual e-invoice not required #2) Use 'Update Document Info' and update all item's classification code to 004. Xilnex will process this as an individual e-invoice. However, LHDN Malaysia will receive this as consolidated e-invoice where the buyer will not be able to receive the e-invoice. |
E5 | Submitter is trying to submit document on behalf of other taxpayer. Or, intermediary is submitting documents on behalf of taxpayer, but they do not have such a permission. | The intermediary setting is incomplete, or the permission on MyInvois portal has not been set properly. | a. Under the taxpayer's intermediary setting on MyInvois portal, ensure the permissions for the action are turned and the submission date is within the permission period. (Within 72 hours of the submission date time) On Xilnex Portal, click 'Repost'. (After 72 hours of the submission date time) On Xilnex Portal, click 'Delete and Repost.' |
E6 | Taxpayer Profile Validator Inner error: (ERR246) TIN and identify type combination is invalid. | The provided buyer or seller identity combination is invalid (TIN, ID type and ID value). | a. (Acquired correct details) On Xilnex Portal, click "Cancel and Update Document Info'. b. (Doesn't have the buyer's details) On Xilnex Portal, find the record and click 'Clear TIN'. The TIN will be removed from the transaction and the transaction will be consolidated in the next cycle (subject to scheduler period). |
E7 | SystemError. Error: We are currently experiencing technical difficulties. Please try again later. If the issue persists, contact the System Admin using Correlation Id: | IRBM's server is unstable or not available for such action. | a. Retry by selecting 'Delete and Repost' in a few minutes. |
E8 | Error Code: CF407 Message: Enter valid TTX registration number - SUPPLIER | Tourism Tax Registration Number is not in a valid format. | a. Special symbol such as "/" is not allowed for TTX. Update in details the business owner profile, find the affected document, select "delete and repost". |
E9 | Error Code: CF414 Message: Enter valid phone number and the minimum length is 8 characters | Phone number is not in a correct format. | a. Ensure the phone number is valid. b. Remove symbols and whitespaces in the phone number. Leading plus (+) symbol is acceptable. |
E10 | Document References Validator Inner error: (DR308) Buyer of document uuid XXX is not the same as referenced document | The buyer details in adjustment document (CN, DN or RN) does not match with the original invoice. | a. Ensure the buyer details are match. b. Make sure the TIN is capitalized in the adjustment documents. |
E11 | Taxpayer Profile Validator Inner error: (ERR206) NRIC/ARMY mismatch or not exist in HITS | The TIN provided is not in IRBM's record. | a. (Individual E-invoice required) Request the buyer to log in to the MyInvois Portal and set up their taxpayer account. This step is necessary for the E-Invoice to be validated by LHDN. b. (Individual E-invoice not required) In E-Invoicing dashboard, find the affected document and select "Clear TIN". |
E12 | Unexpected character encounter while parsing value: < Path ". line 0. position 0. | The IRBM server is down or undergoing maintenance during the submission. | a. No action required. The document will be posted automatically in the next scheduler cycle (within 72 hours), please verify the status 3 hours later. b. Click "Repost" or retry in a few hours. |
Related Articles
Xilnex E-Invoicing Document Split
Type Descriptions Product Xilnex E-Invoicing New Features E-Invoice Document Splitting Document Splitting Function Type Toggle Configuration E-Invoice Settings Required DB Upgrade No Release Date 13 August 2025 Background When a generated payload ...Enable E-Invoicing via Xilnex Portal
Xilnex Portal is the central platform where all configurations and settings for your system can be managed. Designed for flexibility and ease of use, the portal allows you to set up, monitor, and maintain various aspects of your business operations ...How to Stop Xilnex E-Invoicing
Scenarios Requiring Xilnex E-Invoicing Deactivation Deactivate Xilnex E-Invoicing when a business falls below mandatory thresholds or ceases operations, ensuring compliance with IRBM guidelines while avoiding unnecessary module activity. This ...Getting Started with Xilnex E-Invoicing
Read Me First Before we begin, please review the following important points: Xilnex product is directly integrated with IRBM's API. Upon complete setup, your document may be submitted to IRBM via the API. All testing should be conducted in the ...Reconciling E-Invoices Using the Web Report
This guide explains how to use the Web Report to reconcile E-Invoices by comparing daily sales amounts against total payable amounts after redemptions, ensuring accurate submission to IRBM (LHDN). Understanding of Total Payable Amount The Total ...
Recent Articles
How to Stop Xilnex E-Invoicing
Scenarios Requiring Xilnex E-Invoicing Deactivation Deactivate Xilnex E-Invoicing when a business falls below mandatory thresholds or ceases operations, ensuring compliance with IRBM guidelines while avoiding unnecessary module activity. This ...Xilnex E-Invoicing Document Split
Type Descriptions Product Xilnex E-Invoicing New Features E-Invoice Document Splitting Document Splitting Function Type Toggle Configuration E-Invoice Settings Required DB Upgrade No Release Date 13 August 2025 Background When a generated payload ...Connecting KDS 2.0 to POS
Xilnex ClassicPOS Important Notice: As of now, in order to use KDS2.0, Classic POS version must be at least version 2.16 July 2025 and above. 1. In System Configuration > select Device Configuration > under This Machine > look for Kitchen Display ...Congiure a Client KDS - Connect to a Host KDS
KDS Client A KDS Client Device in Xilnex KDS 2.0 is a display screen (such as a tablet, monitor, or smart TV) located at a specific kitchen station (e.g., Grill, Bar, or Cold Station). Its primary function is to receive and display orders sent from ...Configure A Host KDS Device
A Host KDS in Xilnex KDS 2.0 is the designated central hub device responsible for synchronizing and managing the entire kitchen network. It acts as the primary authority, ensuring that all orders from the POS system are correctly distributed to ...
Popular Articles
Basic - How to create a voucher-coupon
Voucher and coupon definition Voucher can be generated in bulk and can be used once Coupon can only be created one at a time (reusable code) and can be use multiple times Pre-voucher / coupon setup There are 2 things need to be prepared before we can ...Basic - How to change custom cost to another branch that don’t have custom cost
Change custom cost to another branch that don’t have custom cost 1. Get the item list from the location with custom cost (Item Code, Name, Custom Cost) 2. Make sure the Show Location Price are selected 3. Export the item list in Excel 4. The file ...Intermediate - How to Bill & Post to Sales from Transfer Note
1.0 Purpose A bill is required from transfer note when an inventory transfer involves financial transactions, cost allocation, or compliance with tax and accounting regulations. It is used when stock is moved between outlets that operate as separate ...Importing Usernames in Xilnex Portal
What is User Import? User Import allows you to add, update, or manage multiple users in bulk rather than handling them one by one. This feature is especially useful for onboarding new employees, migrating data, or making large-scale updates to user ...Configuring Web Report Access
How to Configure Web Report Access? 1. Click on "System Configuration" on the left side panel. 2. Scroll down to find "User roles permission" under Users & Roles section. 3. Click on "All permission". 4. Click on "More", then select "Menu (Xilnex ...