Xilnex E-Receipt Portal User Guide: Retrieve Sales, Enter Buyer Details, and Submit to IRBM

E-Receipt Portal User Guide: Retrieve Sales, Enter Buyer Details, and Submit to IRBM

What is the E-Receipt Portal?

The E-Receipt Portal is a web-based page provided by Xilnex that allows buyers (taxpayers) to claim a transaction and submit it to IRBM as an Individual E-Invoice for validation.

Log in using the portal URL provided by your merchant, for example:
Notes
The URL may differ if the business uses a custom domain.

E-Receipt Portal Customization (Merchant/Admin)

Xilnex allows business owners to customize the portal experience. Common customizable items include:
  1. Company logo
  2. Terms of service
  3. Custom domain
  4. Display message
  5. FAQ
  6. Instructions
Idea
The setup guidelines for these customizations are available in Xilnex Portal.

Claiming an E-Invoice (Buyer Guide)

To retrieve a sales record, fill in the required fields below. These fields allow the portal to locate your transaction.

Required fields
  1. Sales date
  2. Sales amount (RM)
  3. Receipt/Invoice number
  4. Outlet/Store name (optional)

Sales Record Retrieval Statuses

After submitting the required fields, the portal will display one of the following statuses.

Successfully retrieved
If all information matches, a confirmation message (e.g., “Successfully retrieves sales”) will appear, and the transaction details will be populated under Store and sales information.

Sales record not found
If any field does not match, the portal will show “Sales record not found”. Recheck the sales date, amount, receipt number, and store name, then try again.


Not claimable (Consolidated sales)
If the sale was already submitted to IRBM as Consolidated Sales, the portal will block individual claiming and show a message like:
“Sales record is not available for TIN tagging”.


Submitted (processing)
If the transaction has been claimed and submitted successfully, but is still pending IRBM processing, the portal will show “Invoice is being processed”. You may return later to check the status, or select Back to return to the main page.


Validated
If IRBM validates the submission, the portal will show “Invoice Validated!”. Select Download to download the e-Invoice PDF, or select Back.


Invalid (requires re-submission)
If the last submission was rejected, the portal will display a message such as: “Your last submission was invalid. Please re-submit.”
You must re-enter the required fields and submit again.


Buyer Details (After Successful Retrieval)
After a sales record is successfully retrieved, the Buyer Details section will appear for you to fill in your information.
FIELD NAME
DESCRIPTION
Sample
Buyer Name
Buyer/Purchase Name
Alexa
Buyer’s TIN
Buyer Tax Identification Number
IG***********
Buyer’s Identification Type
Choose one from drop down options i. ARMY
ii. BRN
iii. NRIC
iv. PASSPORT
NRIC
Buyer’s Identification Number
Value for the chosen Identification Type above
******07***
Buyer’s SST Registration Number
Buyer’s Sales and Service Tax Registration Number
W-10************
Buyer’s Email
Buyer’s Email
************@gmail.com
Buyer’s Contact Number
Buyer’s Contact Number
010*******
Buyer’s Address
Buyer’s Address
396, Jalan *******
City Name
Buyer’s City
Bayan Lepas
Postal Zone
Buyer’s Postcode
11910
State
Buyer’s State
Penang
Country
Buyer’s Country
Malaysia

No TIN? Use General Public TIN

Local buyer (no TIN) = EI00000000010
If you are a Malaysian buyer and don’t have/remember your TIN, tick the checkbox to use the General Public TIN (Local):
Then continue with ARMY / BRN / NRIC for Identification Type.

Foreign buyer (no TIN) = EI00000000020
If you are a foreign buyer without a TIN, tick the checkbox to use the General Public TIN (Foreign):
Then continue with PASSPORT for Identification Type.

Submit and TIN Verification

Once all required fields are completed, the Submit button will become available.

After clicking Submit:
  1. The portal performs TIN verification by sending the Buyer’s TIN + Identification Type + Identification Number to IRBM for verification.
  2. However this TIN verficaiton will be skipped if the TIN used is:
    1. EI00000000010 (Local General Public TIN), or
    2. EI00000000020 (Foreign General Public TIN)
If IRBM cannot match the submitted TIN and identification details, an error will be returned.

Email Notifications and E-Invoice PDF

The portal may send email updates to the address entered during submission. An URL will be served as a confirmation about the submission, use the given URL to check the status. 

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