Xilnex E-Receipt Portal User Guide: Retrieve Sales, Enter Buyer Details, and Submit to IRBM

E-Receipt Portal User Guide: Retrieve Sales, Enter Buyer Details, and Submit to IRBM

What is the E-Receipt Portal?

The E-Receipt Portal is a web-based page provided by Xilnex that allows buyers (taxpayers) to claim a transaction and submit it to IRBM as an Individual E-Invoice for validation.

Log in using the portal URL provided by your merchant, for example:
Notes
The URL may differ if the business uses a custom domain.

E-Receipt Portal Customization (Merchant/Admin)

Xilnex allows business owners to customize the portal experience. Common customizable items include:
  1. Company logo
  2. Terms of service
  3. Custom domain
  4. Display message
  5. FAQ
  6. Instructions
Idea
The setup guidelines for these customizations are available in Xilnex Portal.

Claiming an E-Invoice (Buyer Guide)

To retrieve a sales record, fill in the required fields below. These fields allow the portal to locate your transaction.

Required fields
  1. Sales date
  2. Sales amount (RM)
  3. Receipt/Invoice number
  4. Outlet/Store name (optional)

Sales Record Retrieval Statuses

After submitting the required fields, the portal will display one of the following statuses.

Successfully retrieved
If all information matches, a confirmation message (e.g., “Successfully retrieves sales”) will appear, and the transaction details will be populated under Store and sales information.

Sales record not found
If any field does not match, the portal will show “Sales record not found”. Recheck the sales date, amount, receipt number, and store name, then try again.


Not claimable (Consolidated sales)
If the sale was already submitted to IRBM as Consolidated Sales, the portal will block individual claiming and show a message like:
“Sales record is not available for TIN tagging”.


Submitted (processing)
If the transaction has been claimed and submitted successfully, but is still pending IRBM processing, the portal will show “Invoice is being processed”. You may return later to check the status, or select Back to return to the main page.


Validated
If IRBM validates the submission, the portal will show “Invoice Validated!”. Select Download to download the e-Invoice PDF, or select Back.


Invalid (requires re-submission)
If the last submission was rejected, the portal will display a message such as: “Your last submission was invalid. Please re-submit.”
You must re-enter the required fields and submit again.


Buyer Details (After Successful Retrieval)
After a sales record is successfully retrieved, the Buyer Details section will appear for you to fill in your information.
FIELD NAME
DESCRIPTION
Sample
Buyer Name
Buyer/Purchase Name
Alexa
Buyer’s TIN
Buyer Tax Identification Number
IG***********
Buyer’s Identification Type
Choose one from drop down options i. ARMY
ii. BRN
iii. NRIC
iv. PASSPORT
NRIC
Buyer’s Identification Number
Value for the chosen Identification Type above
******07***
Buyer’s SST Registration Number
Buyer’s Sales and Service Tax Registration Number
W-10************
Buyer’s Email
Buyer’s Email
************@gmail.com
Buyer’s Contact Number
Buyer’s Contact Number
010*******
Buyer’s Address
Buyer’s Address
396, Jalan *******
City Name
Buyer’s City
Bayan Lepas
Postal Zone
Buyer’s Postcode
11910
State
Buyer’s State
Penang
Country
Buyer’s Country
Malaysia

No TIN? Use General Public TIN

Local buyer (no TIN) = EI00000000010
If you are a Malaysian buyer and don’t have/remember your TIN, tick the checkbox to use the General Public TIN (Local):
Then continue with ARMY / BRN / NRIC for Identification Type.

Foreign buyer (no TIN) = EI00000000020
If you are a foreign buyer without a TIN, tick the checkbox to use the General Public TIN (Foreign):
Then continue with PASSPORT for Identification Type.

Submit and TIN Verification

Once all required fields are completed, the Submit button will become available.

After clicking Submit:
  1. The portal performs TIN verification by sending the Buyer’s TIN + Identification Type + Identification Number to IRBM for verification.
  2. However this TIN verficaiton will be skipped if the TIN used is:
    1. EI00000000010 (Local General Public TIN), or
    2. EI00000000020 (Foreign General Public TIN)
If IRBM cannot match the submitted TIN and identification details, an error will be returned.

Email Notifications and E-Invoice PDF

The portal may send email updates to the address entered during submission. An URL will be served as a confirmation about the submission, use the given URL to check the status. 

    • Related Articles

    • Enable E-Receipt Portal (Buyer's Portal)

      Overview The E-Receipt Portal is a service featured by Xilnex. It allows buyers to submit their purchase details themselves through a public portal, so sellers do not have to collect information during a transaction checkout. Collecting buyer ...

    • How to Resolve Invalid E-Invoices in E-Invoicing Dashboard

      E-Invoices are validated directly by the LHDN Malaysia server. When a submission is marked as invalid, the server will return an error message (also known as the “Invalid Reason”). Taxpayers are expected to review this message and take corrective ...

    • Enable E-Invoicing via Xilnex Portal

      Xilnex Portal is the central platform where all configurations and settings for your system can be managed. Designed for flexibility and ease of use, the portal allows you to set up, monitor, and maintain various aspects of your business operations ...

    • Enforce Buyer Details for E-Invoicing

      Individual E-Invoice for Specific Classification Codes When certain Classification Codes are assigned to an item or service, buyer details become mandatory during setup. In this case, the engine will prevent consolidation and issue an individual ...

    • Enforcing Individual E-Invoice Submission for Sales Above RM10,000

      Effective 1 January 2026, all single sales transactions with a total value exceeding RM10,000 must be submitted as an Individual e-Invoice. This enforcement is implemented to ensure compliance with LHDN e-Invoice regulatory requirements. Compliance ...

    • Recent Articles

    • E-Receipt Portal User Guide: Retrieve Sales, Enter Buyer Details, and Submit to IRBM

      What is the E-Receipt Portal? The E-Receipt Portal is a web-based page provided by Xilnex that allows buyers (taxpayers) to claim a transaction and submit it to IRBM as an Individual E-Invoice for validation. Log in using the portal URL provided by ...

    • Generate E-Invoice Submission Manually

      Xilnex E-Invoicing is designed to run automatically once setup is completed. However, there are situations where you may need to manually generate an e-invoice to react promptly: Wrong setup or misconfiguration that prevented auto submission You ...

    • Production Release (2025-01-05)

      This release enhances e-Invoice compliance by enforcing Individual e-Invoice submission for high-value sales and selected classification codes. Release Date: 26 December 2025 Classic Release Classic Release Classic Version: 2.16.77200.251217.3 and ...

    • Enforcing Individual E-Invoice for Classification Code

      Under LHDN E-Invoice requirements, certain activities and transactions must be issued as Individual E-Invoices for each transaction, where consolidated E-Invoice submission is not permitted. For these activities, taxpayers are required to obtain full ...

    • CX Builder Use Case 1: Setup Signup Get Voucher/Points/Credit

      Use for loyalty app or lite applications, vouchers/points/credits will be auto generated to user after they successfully signup as members. Go to portal https://portal.xilnex.com/ Go to Customer Engagement>Customer Engagement Platform>Customer ...

    • Popular Articles

    • Basic - How to create a voucher-coupon

      Voucher and coupon definition Voucher can be generated in bulk and can be used once Coupon can only be created one at a time (reusable code) and can be use multiple times Pre-voucher / coupon setup There are 2 things need to be prepared before we can ...

    • Understanding DuitNow QR Payment in ClassicPOS

      Introduction This document introduces the DuitNow QR payment feature available in the Xilnex Retail POS, enabling merchants to accept payments conveniently through Malaysia's national QR payment standard. The integration of DuitNowQR simplifies the ...

    • Basic - How to change custom cost to another branch that don’t have custom cost

      Change custom cost to another branch that don’t have custom cost 1. Get the item list from the location with custom cost (Item Code, Name, Custom Cost) 2. Make sure the Show Location Price are selected 3. Export the item list in Excel 4. The file ...

    • Intermediate - How to Bill & Post to Sales from Transfer Note

      1.0 Purpose A bill is required from transfer note when an inventory transfer involves financial transactions, cost allocation, or compliance with tax and accounting regulations. It is used when stock is moved between outlets that operate as separate ...

    • Basic - How to enable E-Receipt Portal and QR Code Setup on Printing format in Xilnex

      Enable E-Receipt Portal Enable the E-receipt functionality Once Enabled, you will be getting the E-Receipt portal link Continue under Theme & Styling, enabled for the E-Invoice (LHDN) You can customize the look and feel of the E-Receipt portal ...