8.0 News
The News module allows businesses to publish announcements, promotions, and campaign updates directly within the Xilnex Loyalty App. It acts as a built-in communication hub that keeps members informed and connected with your brand's ongoing activities without relying on external channels.
How It Works
Business administrators publish news articles or posts via the Xilnex Portal. Published content appears in the News section of the app, where members can browse and read updates at any time. This ensures members always have a direct line to the latest brand communications.
Supported News Types
Businesses can manage content across the following news types:
| News Type | Description |
|---|---|
| Announcements | General brand or operational updates (e.g., new outlet openings, system maintenance notices). |
| Promotions | Time-sensitive campaign updates, discount notices, or limited offers to drive purchases. |
| Campaign Updates | Progress or outcome updates related to ongoing loyalty campaigns or events. |
| Social Media Sync | Sync social media posts directly into the News feed to extend content reach within the app. |
Notes:
- Content types and publishing schedules are fully manageable via the Xilnex Portal, giving businesses complete control over what members see and when.
- The News section is read-only for members. Members can view published content but cannot comment or interact with posts directly.
How to Create Loyalty News Tags
- Log in to Xilnex Portal and go to Customer Engagement https://portal.xilnex.com/CustomerEngagement?tab=CRM
- Navigate to Loyalty News Management
- Click "Add Tag"
- Enter the following details:
- Tag Name
- Display Priority (Higher number = shown first in the list)
- Click Save. Your news tag is now created.
- To add news content, select 'Add News'.
- Edit the news details and contents.
- Configure News Display Setting allows you to organize the news in order.
Related Articles
How to Set Popup News Display For Loyalty Lite
Loyalty Lite has a feature to display Popup News. Popup news window will prompt whenever user login to Loylaty Lite Homepage. Log in to Xilnex Portal Go to: https://portal.xilnex.com/CustomerEngagement?tab=CRM Navigate to Loyalty News Management ...Getting Started with Xilnex Loyalty App
Overview The Xilnex Loyalty Application is a comprehensive mobile loyalty solution that helps businesses connect with, reward, and retain their customers. As consumer behaviour continues to shift toward mobile-first experiences, the Xilnex Loyalty ...Xilnex Loyalty API Documentation
Document Version: v1.0 Date of Document: 2 February 2024
Recent Articles
Sales Return Match Original Transaction Price
Purpose This setting allows Xilnex Classic to match the original selling price during a sales return or item exchange, based on either Item Code or Article No. This is useful when the original transaction price is different from the current selling ...Delivery Platform Packaging Fee Configuration
Packaging Fee Packaging Fee is an additional charge imposed by the restaurant/merchant to cover takeaway and delivery packaging materials such as containers, cups, lids, bags, cutlery, seals, etc. For food delivery platforms: Foodpanda Foodpanda ...How to use replenishment module
Introduction In Xilnex, the Replenishment Module is designed to streamline and automate the stock allocation process across outlets, ensuring optimal distribution and improved operational efficiency. Key capabilities include: Location Ranking for ...Staff Meal Integration
Staff Meal Integration User Guideline Introduction Staff Meal Integration allows F&B POS to deduct staff meal credit / wallet balance directly from a third-party staff management system when staff purchase meals. This feature is currently supported ...Cancel Print of Full Tax Invoice
Overview In Classic POS, there is a feature called Print Full Tax Invoice, which allows users to generate a full tax invoice for a completed sale. The system must maintain an auditable log whenever a Full Tax Invoice is cancelled. This guideline ...
Popular Articles
Basic - How to create a voucher-coupon
Voucher and coupon definition Voucher can be generated in bulk and can be used once Coupon can only be created one at a time (reusable code) and can be use multiple times Pre-voucher / coupon setup There are 2 things need to be prepared before we can ...Understanding DuitNow QR Payment in ClassicPOS
Introduction This document introduces the DuitNow QR payment feature available in the Xilnex Retail POS, enabling merchants to accept payments conveniently through Malaysia's national QR payment standard. The integration of DuitNowQR simplifies the ...Basic - How to change custom cost to another branch that don’t have custom cost
Change custom cost to another branch that don’t have custom cost 1. Get the item list from the location with custom cost (Item Code, Name, Custom Cost) 2. Make sure the Show Location Price are selected 3. Export the item list in Excel 4. The file ...Intermediate - How to Bill & Post to Sales from Transfer Note
1.0 Purpose A bill is required from transfer note when an inventory transfer involves financial transactions, cost allocation, or compliance with tax and accounting regulations. It is used when stock is moved between outlets that operate as separate ...Basic - How to enable E-Receipt Portal and QR Code Setup on Printing format in Xilnex
Enable E-Receipt Portal Enable the E-receipt functionality Once Enabled, you will be getting the E-Receipt portal link Continue under Theme & Styling, enabled for the E-Invoice (LHDN) You can customize the look and feel of the E-Receipt portal ...