7.0 Gift Cards
The Gift Cards module allows members to send digital gift cards loaded with stored credits to friends or family — directly through the Xilnex Loyalty App. Gift cards are delivered via SMS or email and redeemed in-app, with no physical card required.
How It Works
A sender selects a gift card, loads a credit value, adds an optional message, and sends it to the recipient's phone number or email address. The recipient receives a notification with a redemption code, which they enter in the app to add the credits to their account balance.
Sending a Gift Card
- Select a Design — Open the Gift Cards section and choose a gift card design.
- Enter Credit Amount — Input the value of credits you wish to load onto the gift card.
- Add a Message (Optional) — Personalise the gift card with a custom greeting or message.
- Enter Recipient Details — Provide the recipient's phone number or email address.
- Confirm & Send — Review the details and confirm. The gift card is delivered instantly via SMS or email.
Receiving & Redeeming a Gift Card
Recipient Notification
- The recipient receives an SMS or email containing the gift card number and redemption instructions.
- The message includes a short greeting from the sender and guidance on how to redeem via the app.
Redeeming in the App
- Open the App — Launch the Xilnex Loyalty App and navigate to the Gift Cards section.
- Enter Redemption Code — Input the gift card code received via SMS or email.
- Credit Applied — Upon successful redemption, the credit value is added to the recipient's X-Card balance (via top-up credit).
Gift Card Collection & History
All sent and received gift cards are stored under the Gift Card Collection page in the app. Both senders and recipients can view:
| Detail | Visible To |
|---|---|
| Gift card design / image | Sender & Recipient |
| Sender's personalised message | Recipient |
| Credit balance remaining | Sender & Recipient |
| Redemption status | Sender & Recipient |
| Transaction history | Sender & Recipient |
Key Features
| Feature | Description |
|---|---|
| Digital Delivery | Delivered via SMS or email instantly — no physical card required |
| Personalised Messaging | Add a custom greeting when sending |
| Redemption via Code | Recipient enters the gift code in-app to claim credits |
| Gift Card History | Full history of sent and received cards with status tracking |
Beta Feature: Gift Cards are currently in Beta. Functionality may be subject to updates or changes.
Related Articles
Getting Started with Xilnex Loyalty App
Overview The Xilnex Loyalty Application is a comprehensive mobile loyalty solution that helps businesses connect with, reward, and retain their customers. As consumer behaviour continues to shift toward mobile-first experiences, the Xilnex Loyalty ...5.0 Rewards: Voucher, Achivement (E-Stamping) and Lucky Draw
The Rewards module allows businesses to create and automate engaging reward campaigns directly within the Xilnex Loyalty App. From digital vouchers to e-stamping and lucky draws, brands can design promotions that drive repeat visits and increase ...Xilnex Loyalty API Documentation
Document Version: v1.0 Date of Document: 2 February 2024
Recent Articles
OAuth Project & Client Permission Management
Overview The OAuth Project & Client Permission module controls which roles can access, configure, and manage OAuth projects and client credentials within the system. Permissions are managed under System Configuration > User Roles Permission > All ...Xilnex Auth Integration Guide
Introduction Xilnex Auth implements OAuth 2.0, a widely adopted authorization framework that enables secure access to protected resources by issuing access tokens to client applications. This document provides a comprehensive guide on how to use ...Managing OAuth Client Credentials
Overview Xilnex Auth implements the OAuth 2.0 protocol to govern service-to-service authorization. Client credentials serve as the authentication identity for backend services, enabling them to authorize, or be authorized by, other services within ...Downloading Store Sample CSV Template File in Xilnex Portal
Overview The Download Store Sample CSV Template File feature in Store Management Import and Log allows staff to download a sample template, containing all necessary fields and proper format for importing data into the system. Preparing imported files ...Importing Store Details in Xilnex Portal
Overview The Import Store Details in Xilnex Portal is a function that allows users to import store data in bulk using CSV files. Users have the option to import the store details either With updating the existing records or Without updating the ...
Popular Articles
Basic - How to create a voucher-coupon
Voucher and coupon definition Voucher can be generated in bulk and can be used once Coupon can only be created one at a time (reusable code) and can be use multiple times Pre-voucher / coupon setup There are 2 things need to be prepared before we can ...Understanding DuitNow QR Payment in ClassicPOS
Introduction This document introduces the DuitNow QR payment feature available in the Xilnex Retail POS, enabling merchants to accept payments conveniently through Malaysia's national QR payment standard. The integration of DuitNowQR simplifies the ...Basic - How to change custom cost to another branch that don’t have custom cost
Change custom cost to another branch that don’t have custom cost 1. Get the item list from the location with custom cost (Item Code, Name, Custom Cost) 2. Make sure the Show Location Price are selected 3. Export the item list in Excel 4. The file ...Intermediate - How to Bill & Post to Sales from Transfer Note
1.0 Purpose A bill is required from transfer note when an inventory transfer involves financial transactions, cost allocation, or compliance with tax and accounting regulations. It is used when stock is moved between outlets that operate as separate ...Basic - How to enable E-Receipt Portal and QR Code Setup on Printing format in Xilnex
Enable E-Receipt Portal Enable the E-receipt functionality Once Enabled, you will be getting the E-Receipt portal link Continue under Theme & Styling, enabled for the E-Invoice (LHDN) You can customize the look and feel of the E-Receipt portal ...