CX Builder: Wait Events
Wait Events
- Wait Events represent the starting point of a customer journey based on real customer actions captured by the system.
- A Wait Event is defined by selecting an event that triggers the journey, such as a customer making a purchase above a certain amount.
- Wait Events enable journeys that respond to what customers actually do, making engagement more timely and relevant.
Why It Matters?
Wait Events let users design journeys that respond directly to what the customers actually do, creating more relevant and timely engagement.
Examples of Wait Events
- Customer signs up for membership.
- Customer spends over RM30 in a single purchase.
- Customer redeems a voucher.
Wait Event Type
Type | Description |
Complete Loyalty Achievement | Customer completes stamps/achievements. |
Complete Sales | Customer purchases/makes sales. |
Customer Signup in Loyalty App | Customer successfully signs up as loyalty member (app/lite). |
Customer Signup via Referral in Loyalty App | Customer successfully signs up as loyalty member (app/lite) via referral. |
Play Lucky Draw | The customer participates in the Lucky Draw within the Loyalty App. |
Add Xcard Into Account In Loyalty App | Card is added to customer account. |
Complete Customer Profile in Loyalty App | Customer has successfully completed filling out the customer profile. |
Login In Loyalty App | Customer logins into loyalty account. |
Apply Voucher Redeem Code In Loyalty App | Customer applies redeem code in loyalty to get voucher. |
Top Up Credit In Loyalty App | Customer top-ups credit in loyalty app. |
Update Customer Profile in Loyalty App | Customer updates details in customer profile. |
Purchase Voucher Via Catalogue | Customer redeems voucher from voucher catalogue. |
Receive Transferred Voucher in Xilnex Platform | Customer receives transferred Xilnex Voucher. |
Upgrade Member Type Based On Lifetime Points | Customer is upgraded to a tier when lifetime points threshold is reached. |
Submit Feedback Form | Customer submits loyalty feedback. |
Customer Sign Up In Xilnex Platform | Customer creation in Xilnex. |
Customer Update In Xilnex Platform | Customer information is being updated. |
Renew XCard in Xilnex Platform | Customer renews Xilnex XCard. |
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