How to Disable Cash Payment in POS
E-wallet growth
E-wallet payments are now a primary way customers pay, and many merchants are intentionally moving away from cash to match this shift.
In many markets, e-wallet usage has moved from niche to mainstream, with a majority of consumers now using some form of mobile or e-wallet payment for everyday spending. Central banks and regulators also report strong double-digit growth in e-payment transactions per person, showing that digital payments are now embedded in daily habits rather than occasional use.
Current payment trend
The broader trend is towards a “cash-lite” or cashless economy, where tap-to-pay cards and mobile wallets dominate in-store and online transactions. Government campaigns and bank initiatives are reinforcing this shift by making cashless options easier and sometimes making cash handling less convenient.
Why e-wallets are better
From a fraud and security perspective, e-wallets use technologies like tokenisation, encryption, and biometric authentication, which significantly reduce exposure to card data theft and payment fraud compared with handling cash or raw card numbers. For customers and staff, transactions are faster and more seamless, with tap-or-scan flows that shorten queues, while integrated rewards, cashback, and loyalty points make e-wallets feel more valuable than cash
How to disable Cash Payment in ClassicPOS?
To disable Cash as a payment option in ClassicPOS, update the payment configuration at outlet level, then refresh the POS so the new settings take effect.
Before you start
Disabling Cash is an outlet-level configuration, so it only impacts the selected outlet’s payment methods and not your global account settings. Ensure operations is aligned on the move to cashless to avoid confusion at the counter once Cash is removed from the payment screen.
via ClassicPOS
via Xilnex Portal
via ClassicPOS
Steps to disable Cash in ClassicPOS
- Navigate to System Configuration > Payment > Current Outlet in the ClassicPOS.
- Scroll to the Sales Payment Method Setting section.
- Locate the CASH payment method and uncheck it, select BOTH if this applies to both Sales Invoice and POS (RetailPOS and FnB POS).
- Go back to your POS and reopen the POS tab so the updated payment configuration syncs to the terminal.
via Xilnex Portal
Steps to disable Cash Payment on XIlnex Portal
- Log on to the Xilnex Portal at portal.xilnex.com using an account with access to System Configuration.
- Go to System Configuration > Sales Payment Method, or use the search bar to find “Sales Payment Method” directly.
- Select the store that should stop accepting cash so the changes apply only to that store.
- In the Payment Method Type list, locate Cash, toggle its status to Off, and choose the impacted module, such as POS and/or Sales Invoice.
What changes at POS
After refresh, Cash will no longer appear as a selectable tender on the payment screen, and staff will be forced to use card, e-wallet, or other enabled methods. This enforces your cashless acceptance policy at the UI level and reduces the risk of staff accidentally accepting cash once the outlet has gone fully digital.
Related Articles
Understanding DuitNow QR Payment in ClassicPOS
Introduction This document introduces the DuitNow QR payment feature available in the Xilnex Retail POS, enabling merchants to accept payments conveniently through Malaysia's national QR payment standard. The integration of DuitNowQR simplifies the ...Bank Type Selection for POS Payment
Overview This enhancement allows administrators to configure a predefined list of bank types in the Xilnex Portal. The configured bank list will be available in POS and F&B POS, enabling cashiers to select the appropriate bank when processing ...POS Hold Bill Feature
Hold Bill Feature – Retail POS 1. Overview The Hold Bill feature allows cashier to temporarily save an ongoing transaction and resume it later. ✅ Enabled by default for Retail POS Designed to improve queue efficiency Prevents loss of sales when ...POS Hold Bill Feature
Hold Bill Feature – Retail POS 1. Overview The Hold Bill feature allows cashier to temporarily save an ongoing transaction and resume it later. ✅ Enabled by default for Retail POS Designed to improve queue efficiency Prevents loss of sales when ...How to Create a New Client in Classic POS
Overview This function is created to centralize and manage client information in ClassicPOS. The Client Form allows users to create, update, and maintain customer records, supporting the management of personal information, transaction history, ...
Recent Articles
Managing Lark User Email Mapping in Xilnex for Lark
Overview The Users card matches each Xilnex user to their Lark account by email. This is what lets features like Permission Approvals and Document Approvals deliver Lark cards to the right person. This article covers how to review the mapping and fix ...E-Wallet and Credit Card Payment - Recheck Status & Force Complete
This guide walks you through what to do when a payment goes through on the terminal or e-wallet, but Classic POS fails to commit sales. When Does This Happen? During payment, Classic POS will show a "Connecting to Ewallet party..." or processing ...E-Journal for BIR Compliance (Philippines)
Overview The E-Journal feature generates a .txt file that complies with BIR (Bureau of Internal Revenue) requirements in the Philippines. This feature is available only for the Philippines COM. Users from other countries' COMs will not be able to ...Disconnecting or Reconnecting Xilnex for Lark
This article covers how to disable a template, fully disconnect the integration from Lark, and reconnect it again. Disable a Template Turning a base off only stops that one base, everything else keeps syncing, and none of your existing data in Lark ...Creating a Base in Xilnex for Lark
Overview This article walks you through creating a base for a template, giving end users access to it in Lark, and verifying data is syncing correctly. Xilnex for Lark must already be connected before you start. If the Templates card isn't accessible ...
Popular Articles
Basic - How to create a voucher-coupon
Voucher and coupon definition Voucher can be generated in bulk and can be used once Coupon can only be created one at a time (reusable code) and can be use multiple times Pre-voucher / coupon setup There are 2 things need to be prepared before we can ...Understanding DuitNow QR Payment in ClassicPOS
Introduction This document introduces the DuitNow QR payment feature available in the Xilnex Retail POS, enabling merchants to accept payments conveniently through Malaysia's national QR payment standard. The integration of DuitNowQR simplifies the ...Intermediate - How to Configure and Use Approval Settings in Purchase Orders (PO)
1.0 What is approval setting In general, "approval setting" refers to the configuration or process by which a request, action, or change must be reviewed and approved before it proceeds. The term is often used in business, software applications, and ...Buy 2 for Special Price Promotion
Use Case: Stock clearance, seasonal offers, or spotlight products. From the sample screenshot above, this promotion requires 2 items to trigger. If only 1 Milk Tea is added to the sales list, no discount will apply since the condition of 2 items is ...Creating Delivery Type for Sales in Classic POS
How to Create Delivery Type 1. Access to the [System Configuration] 2. Select the [Sales] section 3. In the [All Outlets] tab, look for the 'Delivery Type' 4. Click on the [Configure] In the Delivery Type Setup form: 1. Enter the Delivery Type. 2. ...