E-Wallet and Credit Card Payment - Recheck Status & Force Complete

E-Wallet and Credit Card Payment - Recheck Status & Force Complete

This guide walks you through what to do when a payment goes through on the terminal or e-wallet, but Classic POS fails to commit sales.

When Does This Happen?

During payment, Classic POS will show a "Connecting to Ewallet party..." or processing screen while waiting for a response from the payment gateway or terminal.


If the connection drops or times out, the screen will change to show a red ✕ icon with "Processing..." and two buttons — Recheck Status and Force Complete.


Common causes include:

  • Unstable internet connection
  • Connection timeout
  • Loose or disconnected cable between POS and terminal
  • Network interruption during payment processing

Step 1 — Try Recheck Status First

Click the green Recheck Status button.

This will attempt to query the payment status again from the payment gateway or terminal. Wait for the system to complete the check.


If successful, Classic POS will automatically commit sales and show a Payment Successful screen. Click Continue and you're done. ✅


If it still fails, proceed to Step 2.

Step 2 — Use Force Complete

⚠️ Only use Force Complete if you have physically verified that the customer's payment was successful on the terminal or e-wallet app.

2.1 Click the red Force Complete button.

2.2 A confirmation dialog will appear:


"Transaction currently in PROCESSING status. Are you sure to force complete?"

Click Yes to proceed.

2.3 You will be prompted to enter the Transaction Reference ID.


Key in the reference number from the terminal receipt or e-wallet confirmation, then click Ok.

2.4 A final confirmation dialog will appear:


"We will direct complete this sale. Please make sure the client payment is success."

Click Yes to confirm.

2.5 Classic POS will commit the sales and complete the transaction. ✅


    • Related Articles

    • NinePay Payment Integration

      NinePay is part of the WavPay ecosystem, providing merchants with access to WavPay’s digital payment services. Through its integration with Xilnex Classic POS, NinePay enables merchants to accept a variety of cashless payment methods seamlessly at ...

    • Xilnex-AutoCount - Posting Cash Sales

      Cash Sales posting consolidates daily retail POS transactions and posts them to AutoCount Cash Book Entry, providing accurate cash-flow visibility and daily revenue tracking. What Is Cash Sales Posting? Cash Sales posting: Consolidates all retail ...

    • Xilnex-AutoCount - Account Code Mapping

      Account Code Mapping connects Xilnex transaction components (sales types, item categories, payment methods) to AutoCount GL accounts and payment codes. This ensures transactions post to the correct financial accounts. What Is Account Code Mapping? ...

    • Xilnex-AutoCount - What Gets Synchronized?

      The Xilnex–AutoCount integration establishes a seamless, automated data exchange between your Xilnex Retail Management System and AutoCount Accounting System, so your operational transactions are automatically reflected in your financial records. 1. ...

    • Xilnex-AutoCount - Portal Configurations

      All integration rules and configurations are managed through the Xilnex Web Portal. This guide walks you through accessing the portal and introduces the three core configuration areas. Accessing the Xilnex Web Portal: Open your web browser and ...

    • Recent Articles

    • Managing Lark User Email Mapping in Xilnex for Lark

      Overview The Users card matches each Xilnex user to their Lark account by email. This is what lets features like Permission Approvals and Document Approvals deliver Lark cards to the right person. This article covers how to review the mapping and fix ...

    • E-Wallet and Credit Card Payment - Recheck Status & Force Complete

      This guide walks you through what to do when a payment goes through on the terminal or e-wallet, but Classic POS fails to commit sales. When Does This Happen? During payment, Classic POS will show a "Connecting to Ewallet party..." or processing ...

    • E-Journal for BIR Compliance (Philippines)

      Overview The E-Journal feature generates a .txt file that complies with BIR (Bureau of Internal Revenue) requirements in the Philippines. This feature is available only for the Philippines COM. Users from other countries' COMs will not be able to ...

    • Disconnecting or Reconnecting Xilnex for Lark

      This article covers how to disable a template, fully disconnect the integration from Lark, and reconnect it again. Disable a Template Turning a base off only stops that one base, everything else keeps syncing, and none of your existing data in Lark ...

    • Creating a Base in Xilnex for Lark

      Overview This article walks you through creating a base for a template, giving end users access to it in Lark, and verifying data is syncing correctly. Xilnex for Lark must already be connected before you start. If the Templates card isn't accessible ...

    • Popular Articles

    • Basic - How to create a voucher-coupon

      Voucher and coupon definition Voucher can be generated in bulk and can be used once Coupon can only be created one at a time (reusable code) and can be use multiple times Pre-voucher / coupon setup There are 2 things need to be prepared before we can ...

    • Understanding DuitNow QR Payment in ClassicPOS

      Introduction This document introduces the DuitNow QR payment feature available in the Xilnex Retail POS, enabling merchants to accept payments conveniently through Malaysia's national QR payment standard. The integration of DuitNowQR simplifies the ...

    • Intermediate - How to Configure and Use Approval Settings in Purchase Orders (PO)

      1.0 What is approval setting In general, "approval setting" refers to the configuration or process by which a request, action, or change must be reviewed and approved before it proceeds. The term is often used in business, software applications, and ...

    • Buy 2 for Special Price Promotion

      Use Case: Stock clearance, seasonal offers, or spotlight products. From the sample screenshot above, this promotion requires 2 items to trigger. If only 1 Milk Tea is added to the sales list, no discount will apply since the condition of 2 items is ...

    • Creating Delivery Type for Sales in Classic POS

      How to Create Delivery Type 1. Access to the [System Configuration] 2. Select the [Sales] section 3. In the [All Outlets] tab, look for the 'Delivery Type' 4. Click on the [Configure] In the Delivery Type Setup form: 1. Enter the Delivery Type. 2. ...