Getting Started with Xilnex Loyalty App
Overview
The Xilnex Loyalty Application is a comprehensive mobile loyalty solution that helps businesses connect with, reward, and retain their customers. As consumer behaviour continues to shift toward mobile-first experiences, the Xilnex Loyalty App replaces traditional physical loyalty cards with a fully digital, seamless engagement platform.
With the Xilnex Loyalty App, your business can:
- Build long-term customer relationships through personalised rewards and experiences
- Drive repeat purchases using points, vouchers, and digital wallets
- Communicate directly with customers via in-app news, push notifications, and promotions
- Deliver a fully branded app experience with all loyalty features in one place
Why Xilnex Loyalty App
The Xilnex Loyalty App goes beyond a traditional reward system. It is a complete customer engagement platform designed to increase retention, boost sales, and give businesses a deeper understanding of their customers.
| Benefit | Description |
|---|---|
| Strengthen Customer Relationships | Reward customers for every interaction — not just purchases — through personalised perks, birthday surprises, and exclusive offers. |
| Increase Repeat Sales | Bring customers back using automated points collection, e-stamping, vouchers, and loyalty tiers. |
| Go Fully Digital | Eliminate physical cards and paper coupons. Customers manage their rewards entirely from their mobile device. |
| Seamless Xilnex Ecosystem Integration | Works hand-in-hand with Xilnex POS and other Xilnex solutions to centralise loyalty data, transactions, and customer insights. |
Feature Articles
The features of the Xilnex Loyalty App are documented individually. Use the table below to navigate to the feature you need.
| # | Feature | Description |
|---|---|---|
| 1.0 | Customer Onboarding (Registration & Login) | How new users sign up, verify their account, and access the app for the first time. |
| 2.0 | Membership | Understand member types, unique client IDs, membership tiers, Spendable Points, and Lifetime Points. |
| 3.0 | Top-Up (E-Wallet Feature) | How members add credits via the X-Card and use them for cashless in-store or in-app payments. |
| 4.0 | In-App Ordering | Place pickup, takeaway, or delivery orders directly within the app, powered by Xilnex Live Order. |
| 5.0 | Rewards | Create and manage voucher campaigns, Achievements / E-Stamping, and Lucky Draw / Prize Wheel. |
| 6.0 | Daily Check-In | Configurable daily reward campaigns that drive consistent app engagement. |
| 7.0 | Gift Cards | Send and receive digital gift cards with stored credits via SMS or email. |
| 8.0 | News | Publish announcements, promotions, and campaigns directly to app users. |
| 9.0 | Store Location | Help customers find your outlets through an interactive in-app map with address, contact, and operating hours. |
| 10.0 | Push Notification | Send real-time alerts and promotional updates to all app users or targeted groups via Firebase Console. |
| 11.0 | Referral Program | Reward existing members for inviting new users to join the app. |
Related Articles
Xilnex Loyalty API Documentation
Document Version: v1.0 Date of Document: 2 February 2024Setting Up Xilnex Loyalty Lite
How to Setup Xilnex Loyalty Lite 1. Accessing Loyalty Lite Login to Xilnex Portal Navigate to Customer Engagement → Loyalty Application → Loyalty Lite Enable Loyalty Lite 2. Configure Custom Domain Set your preferred Loyalty Site Name. Click Verify ...Getting Started with CX Builder
What is Xilnex CX Builder? Xilnex CX Builder (Customer Experience Builder) is a self-service tool inside the Xilnex Portal. Businesses use it to design and automate customer journeys without involving the IT or backend team. Instead of relying on ...4.0 In-App Ordering
The In-App Ordering feature allows customers to place orders directly through the Xilnex Loyalty App; whether for pickup, takeaway, or delivery. Built on Xilnex Live Order, it delivers a unified ordering experience where customers can browse menus, ...Configure Default Client Type for Loyalty Member
Configuring the Default Client Type for Loyalty Members Define a default client type for your loyalty members; for example, name it "Loyalty" or any preferred client type name. Once a user successfully signs up through the Loyalty program, the system ...
Recent Articles
11.0 Referral Program
The Referral Program module helps businesses grow their customer base organically by incentivising existing members to invite friends and family to join the Xilnex Loyalty App. Both the referrer (existing member) and the referee (new user) receive ...10.0 Push Notification
The Push Notification feature enables businesses to communicate directly with their customers through real-time alerts delivered to the app. It is the most direct channel available within the Xilnex Loyalty ecosystem for reaching members instantly. ...9.0 Store Location
The Store Location module helps members find your outlets quickly through an interactive map and store listing embedded within the Xilnex Loyalty App. This feature reduces friction for customers looking for the nearest branch and drives foot traffic ...8.0 News
The News module allows businesses to publish announcements, promotions, and campaign updates directly within the Xilnex Loyalty App. It acts as a built-in communication hub that keeps members informed and connected with your brand's ongoing ...7.0 Gift Cards
The Gift Cards module allows members to send digital gift cards loaded with stored credits to friends or family — directly through the Xilnex Loyalty App. Gift cards are delivered via SMS or email and redeemed in-app, with no physical card required. ...
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