4.0 In-App Ordering
The In-App Ordering feature allows customers to place orders directly through the Xilnex Loyalty App; whether for pickup, takeaway, or delivery. Built on Xilnex Live Order, it delivers a unified ordering experience where customers can browse menus, make payments, and track their orders without leaving the loyalty app.
How It Works
In-App Ordering is powered by Xilnex Live Order, which means it works seamlessly with your existing Xilnex POS setup. The web ordering interface is embedded directly into the mobile app, no separate installation or configuration is required. Once an order is placed, it is automatically routed to the correct outlet for fulfilment.
| Capability | Details |
|---|---|
| Order Types | Pickup, takeaway, and delivery |
| Powered By | Xilnex Live Order |
| POS Compatibility | Full compatibility with existing Xilnex POS setups |
| Additional Setup Required | ❌ None — interface is embedded directly into the app |
| Order Routing | Automatically routed to the respective outlet upon checkout |
Ordering Flow
- Tap "Order" — From the app home screen, tap the Order button to open the in-app ordering section.
- Select Items — Browse the menu and choose your products or items.
- Checkout & Pay — Review your order and complete payment via a supported payment gateway.
- Order Sent to Outlet — Your order is automatically forwarded to the selected branch for preparation.
Info: In-App Ordering requires an active internet connection. Ensure you are connected to mobile data or Wi-Fi before placing an order.
Related Articles
Getting Started with Xilnex Loyalty App
Overview The Xilnex Loyalty Application is a comprehensive mobile loyalty solution that helps businesses connect with, reward, and retain their customers. As consumer behaviour continues to shift toward mobile-first experiences, the Xilnex Loyalty ...1.0 Customer Onboarding (Registration & Login)
The Customer Onboarding module covers the full flow for new users to create an account, verify their identity, and access the Xilnex Loyalty App for the first time. This process is designed to be fast and frictionless, getting members into the app ...Setting Up Xilnex Loyalty Lite
How to Setup Xilnex Loyalty Lite 1. Accessing Loyalty Lite Login to Xilnex Portal Navigate to Customer Engagement → Loyalty Application → Loyalty Lite Enable Loyalty Lite 2. Configure Custom Domain Set your preferred Loyalty Site Name. Click Verify ...CX Builder: Wait Events
Wait Events Wait Events represent the starting point of a customer journey based on real customer actions captured by the system. A Wait Event is defined by selecting an event that triggers the journey, such as a customer making a purchase above a ...3.0 Top-Up (E-Wallet Feature)
The Top-Up feature transforms the Xilnex Loyalty App into a digital payment tool, allowing members to add and store credits directly within the app. These credits can be used for in-store or in-app purchases, enabling a smooth, cashless payment ...
Recent Articles
OAuth Project & Client Permission Management
Overview The OAuth Project & Client Permission module controls which roles can access, configure, and manage OAuth projects and client credentials within the system. Permissions are managed under System Configuration > User Roles Permission > All ...Xilnex Auth Integration Guide
Introduction Xilnex Auth implements OAuth 2.0, a widely adopted authorization framework that enables secure access to protected resources by issuing access tokens to client applications. This document provides a comprehensive guide on how to use ...Managing OAuth Client Credentials
Overview Xilnex Auth implements the OAuth 2.0 protocol to govern service-to-service authorization. Client credentials serve as the authentication identity for backend services, enabling them to authorize, or be authorized by, other services within ...Downloading Store Sample CSV Template File in Xilnex Portal
Overview The Download Store Sample CSV Template File feature in Store Management Import and Log allows staff to download a sample template, containing all necessary fields and proper format for importing data into the system. Preparing imported files ...Importing Store Details in Xilnex Portal
Overview The Import Store Details in Xilnex Portal is a function that allows users to import store data in bulk using CSV files. Users have the option to import the store details either With updating the existing records or Without updating the ...
Popular Articles
Basic - How to create a voucher-coupon
Voucher and coupon definition Voucher can be generated in bulk and can be used once Coupon can only be created one at a time (reusable code) and can be use multiple times Pre-voucher / coupon setup There are 2 things need to be prepared before we can ...Understanding DuitNow QR Payment in ClassicPOS
Introduction This document introduces the DuitNow QR payment feature available in the Xilnex Retail POS, enabling merchants to accept payments conveniently through Malaysia's national QR payment standard. The integration of DuitNowQR simplifies the ...Basic - How to change custom cost to another branch that don’t have custom cost
Change custom cost to another branch that don’t have custom cost 1. Get the item list from the location with custom cost (Item Code, Name, Custom Cost) 2. Make sure the Show Location Price are selected 3. Export the item list in Excel 4. The file ...Intermediate - How to Bill & Post to Sales from Transfer Note
1.0 Purpose A bill is required from transfer note when an inventory transfer involves financial transactions, cost allocation, or compliance with tax and accounting regulations. It is used when stock is moved between outlets that operate as separate ...Basic - How to enable E-Receipt Portal and QR Code Setup on Printing format in Xilnex
Enable E-Receipt Portal Enable the E-receipt functionality Once Enabled, you will be getting the E-Receipt portal link Continue under Theme & Styling, enabled for the E-Invoice (LHDN) You can customize the look and feel of the E-Receipt portal ...