Xilnex-AutoCount - Troubleshooting Common Posting Errors
Cash Sales
| Error | Cause | Solution |
| "Missing mapping" | A GL account or payment method wasn't mapped | Go to Account Code, add the missing mapping, re-post |
| "No data generated" | No transactions in the date range | Verify date range is correct and POS has transactions for those dates |
| "Payment method not found" | Payment method used in Xilnex isn't mapped | Add the payment method mapping in Account Code, re-post |
| "Mismatched terms" | Customer terms don't match | N/A for cash sales (used for invoices) |
| "Amount discrepancy" | Rounding account not mapped | Add rounding account mapping in Account Code, re-post |
Purchase
Error | Cause | Solution |
"Mismatched terms" | Xilnex terms don't match AutoCount supplier terms | Verify supplier is synced correctly; update terms if needed |
"GRN not found" | Purchase invoice tries to reference non-existent GRN | Verify GRN was created in Xilnex before invoice posting |
"Unverified GRN" | "Show Verified GRN only" is enabled but GRN not verified | Verify the GRN in Xilnex, then re-post
|
"Currency mismatch" | Xilnex currency doesn't match AutoCount supplier currency | Ensure supplier currency setting matches in both systems |
"Variance too large" | Price difference exceeds expected tolerance | Review supplier invoice vs. GRN for errors, correct and re-post |
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