Xilnex-AutoCount - Troubleshooting Common Posting Errors
Cash Sales
| Error | Cause | Solution |
| "Missing mapping" | A GL account or payment method wasn't mapped | Go to Account Code, add the missing mapping, re-post |
| "No data generated" | No transactions in the date range | Verify date range is correct and POS has transactions for those dates |
| "Payment method not found" | Payment method used in Xilnex isn't mapped | Add the payment method mapping in Account Code, re-post |
| "Mismatched terms" | Customer terms don't match | N/A for cash sales (used for invoices) |
| "Amount discrepancy" | Rounding account not mapped | Add rounding account mapping in Account Code, re-post |
Purchase
Error | Cause | Solution |
"Mismatched terms" | Xilnex terms don't match AutoCount supplier terms | Verify supplier is synced correctly; update terms if needed |
"GRN not found" | Purchase invoice tries to reference non-existent GRN | Verify GRN was created in Xilnex before invoice posting |
"Unverified GRN" | "Show Verified GRN only" is enabled but GRN not verified | Verify the GRN in Xilnex, then re-post
|
"Currency mismatch" | Xilnex currency doesn't match AutoCount supplier currency | Ensure supplier currency setting matches in both systems |
"Variance too large" | Price difference exceeds expected tolerance | Review supplier invoice vs. GRN for errors, correct and re-post |
Related Articles
Xilnex-AutoCount - Posting Cash Sales
Cash Sales posting consolidates daily retail POS transactions and posts them to AutoCount Cash Book Entry, providing accurate cash-flow visibility and daily revenue tracking. What Is Cash Sales Posting? Cash Sales posting: Consolidates all retail ...
Xilnex-AutoCount - What Gets Synchronized?
The Xilnex–AutoCount integration establishes a seamless, automated data exchange between your Xilnex Retail Management System and AutoCount Accounting System, so your operational transactions are automatically reflected in your financial records. 1. ...
Xilnex-AutoCount - Master Data Sync (Creditors & Debtors)
Master data synchronization ensures your vendor (creditor) and customer (debtor) information flows seamlessly from AutoCount to Xilnex, creating a single source of truth across both systems. What Is Master Data Sync? Master data refers to core ...
Xilnex-AutoCount - Portal Configurations
All integration rules and configurations are managed through the Xilnex Web Portal. This guide walks you through accessing the portal and introduces the three core configuration areas. Accessing the Xilnex Web Portal: Open your web browser and ...
Xilnex-AutoCount - Installation & System Requirements
This section explains how to integrate the Xilnex Retail Management System with the external AutoCount Accounting System to automate data posting from operations to accounting. System Requirements Before you begin integrating Xilnex with AutoCount, ...
Recent Articles
Managing Lark User Email Mapping in Xilnex for Lark
Overview The Users card matches each Xilnex user to their Lark account by email. This is what lets features like Permission Approvals and Document Approvals deliver Lark cards to the right person. This article covers how to review the mapping and fix ...
E-Wallet and Credit Card Payment - Recheck Status & Force Complete
This guide walks you through what to do when a payment goes through on the terminal or e-wallet, but Classic POS fails to commit sales. When Does This Happen? During payment, Classic POS will show a "Connecting to Ewallet party..." or processing ...
E-Journal for BIR Compliance (Philippines)
Overview The E-Journal feature generates a .txt file that complies with BIR (Bureau of Internal Revenue) requirements in the Philippines. This feature is available only for the Philippines COM. Users from other countries' COMs will not be able to ...
Disconnecting or Reconnecting Xilnex for Lark
This article covers how to disable a template, fully disconnect the integration from Lark, and reconnect it again. Disable a Template Turning a base off only stops that one base, everything else keeps syncing, and none of your existing data in Lark ...
Creating a Base in Xilnex for Lark
Overview This article walks you through creating a base for a template, giving end users access to it in Lark, and verifying data is syncing correctly. Xilnex for Lark must already be connected before you start. If the Templates card isn't accessible ...
Popular Articles
Basic - How to create a voucher-coupon
Voucher and coupon definition Voucher can be generated in bulk and can be used once Coupon can only be created one at a time (reusable code) and can be use multiple times Pre-voucher / coupon setup There are 2 things need to be prepared before we can ...
Understanding DuitNow QR Payment in ClassicPOS
Introduction This document introduces the DuitNow QR payment feature available in the Xilnex Retail POS, enabling merchants to accept payments conveniently through Malaysia's national QR payment standard. The integration of DuitNowQR simplifies the ...
Intermediate - How to Configure and Use Approval Settings in Purchase Orders (PO)
1.0 What is approval setting In general, "approval setting" refers to the configuration or process by which a request, action, or change must be reviewed and approved before it proceeds. The term is often used in business, software applications, and ...
Buy 2 for Special Price Promotion
Use Case: Stock clearance, seasonal offers, or spotlight products. From the sample screenshot above, this promotion requires 2 items to trigger. If only 1 Milk Tea is added to the sales list, no discount will apply since the condition of 2 items is ...
Creating Delivery Type for Sales in Classic POS
How to Create Delivery Type 1. Access to the [System Configuration] 2. Select the [Sales] section 3. In the [All Outlets] tab, look for the 'Delivery Type' 4. Click on the [Configure] In the Delivery Type Setup form: 1. Enter the Delivery Type. 2. ...