Xilnex-AutoCount - Troubleshooting Common Posting Errors
Cash Sales
| Error | Cause | Solution |
| "Missing mapping" | A GL account or payment method wasn't mapped | Go to Account Code, add the missing mapping, re-post |
| "No data generated" | No transactions in the date range | Verify date range is correct and POS has transactions for those dates |
| "Payment method not found" | Payment method used in Xilnex isn't mapped | Add the payment method mapping in Account Code, re-post |
| "Mismatched terms" | Customer terms don't match | N/A for cash sales (used for invoices) |
| "Amount discrepancy" | Rounding account not mapped | Add rounding account mapping in Account Code, re-post |
Purchase
Error | Cause | Solution |
"Mismatched terms" | Xilnex terms don't match AutoCount supplier terms | Verify supplier is synced correctly; update terms if needed |
"GRN not found" | Purchase invoice tries to reference non-existent GRN | Verify GRN was created in Xilnex before invoice posting |
"Unverified GRN" | "Show Verified GRN only" is enabled but GRN not verified | Verify the GRN in Xilnex, then re-post
|
"Currency mismatch" | Xilnex currency doesn't match AutoCount supplier currency | Ensure supplier currency setting matches in both systems |
"Variance too large" | Price difference exceeds expected tolerance | Review supplier invoice vs. GRN for errors, correct and re-post |
Related Articles
Xilnex-AutoCount - Posting Cash Sales
Cash Sales posting consolidates daily retail POS transactions and posts them to AutoCount Cash Book Entry, providing accurate cash-flow visibility and daily revenue tracking. What Is Cash Sales Posting? Cash Sales posting: Consolidates all retail ...
Xilnex-AutoCount - What Gets Synchronized?
The Xilnex–AutoCount integration establishes a seamless, automated data exchange between your Xilnex Retail Management System and AutoCount Accounting System, so your operational transactions are automatically reflected in your financial records. 1. ...
Xilnex-AutoCount - Master Data Sync (Creditors & Debtors)
Master data synchronization ensures your vendor (creditor) and customer (debtor) information flows seamlessly from AutoCount to Xilnex, creating a single source of truth across both systems. What Is Master Data Sync? Master data refers to core ...
Xilnex-AutoCount - Portal Configurations
All integration rules and configurations are managed through the Xilnex Web Portal. This guide walks you through accessing the portal and introduces the three core configuration areas. Accessing the Xilnex Web Portal: Open your web browser and ...
Xilnex-AutoCount - Installation & System Requirements
This section explains how to integrate the Xilnex Retail Management System with the external AutoCount Accounting System to automate data posting from operations to accounting. System Requirements Before you begin integrating Xilnex with AutoCount, ...
Recent Articles
Delivery Platform Packaging Fee Configuration
Packaging Fee Packaging Fee is an additional charge imposed by the restaurant/merchant to cover takeaway and delivery packaging materials such as containers, cups, lids, bags, cutlery, seals, etc. For food delivery platforms: Foodpanda Foodpanda ...
How to use replenishment module
Introduction In Xilnex, the Replenishment Module is designed to streamline and automate the stock allocation process across outlets, ensuring optimal distribution and improved operational efficiency. Key capabilities include: Location Ranking for ...
Staff Meal Integration
Staff Meal Integration User Guideline Introduction Staff Meal Integration allows F&B POS to deduct staff meal credit / wallet balance directly from a third-party staff management system when staff purchase meals. This feature is currently supported ...
Cancel Print of Full Tax Invoice
Overview In Classic POS, there is a feature called Print Full Tax Invoice, which allows users to generate a full tax invoice for a completed sale. The system must maintain an auditable log whenever a Full Tax Invoice is cancelled. This guideline ...
Xilnex API Guide for 3rd party
1. Objective The objective of this API guide is to provide a clear reference for developers and integration partners on how to utilize the Xilnex APIs to establish communication with the Xilnex system. The guide outlines the available endpoints, ...
Popular Articles
Basic - How to create a voucher-coupon
Voucher and coupon definition Voucher can be generated in bulk and can be used once Coupon can only be created one at a time (reusable code) and can be use multiple times Pre-voucher / coupon setup There are 2 things need to be prepared before we can ...
Understanding DuitNow QR Payment in ClassicPOS
Introduction This document introduces the DuitNow QR payment feature available in the Xilnex Retail POS, enabling merchants to accept payments conveniently through Malaysia's national QR payment standard. The integration of DuitNowQR simplifies the ...
Basic - How to change custom cost to another branch that don’t have custom cost
Change custom cost to another branch that don’t have custom cost 1. Get the item list from the location with custom cost (Item Code, Name, Custom Cost) 2. Make sure the Show Location Price are selected 3. Export the item list in Excel 4. The file ...
Intermediate - How to Bill & Post to Sales from Transfer Note
1.0 Purpose A bill is required from transfer note when an inventory transfer involves financial transactions, cost allocation, or compliance with tax and accounting regulations. It is used when stock is moved between outlets that operate as separate ...
Basic - How to enable E-Receipt Portal and QR Code Setup on Printing format in Xilnex
Enable E-Receipt Portal Enable the E-receipt functionality Once Enabled, you will be getting the E-Receipt portal link Continue under Theme & Styling, enabled for the E-Invoice (LHDN) You can customize the look and feel of the E-Receipt portal ...