POS Hold Bill Feature

POS Hold Bill Feature

 Hold Bill Feature – Retail POS

1. Overview

The Hold Bill feature allows cashier to temporarily save an ongoing transaction and resume it later.
  • ✅ Enabled by default for Retail POS
  • Designed to improve queue efficiency
  • Prevents loss of sales when customer is not ready to pay
  • Released 2.17.260520 onwards

2. Main POS Screen

Hold Bill Button

  • Displayed beside the Delete (Del) button
  • Shows a number badge
  • The badge number represents:
  • Total number of transactions currently on hold
Example: If 5 bills are on hold → badge shows 5

3. On-Hold Bills (Pop-Up Page)

When cashier clicks the Hold Bill button, a pop-up page appears titled:
On-Hold Bills

Buttons Available:

  1. Hold Current Bill
  2. Clear All

4. Hold Current Bill (Button)

Function:

  • Save the current transaction into Hold list
  • Automatically open a new blank sales screen
  • Notification when holding the bill successfully in the on-hold bills page

Information Stored for Each Hold Bill:

  • Sales Person
  • Hold Date
  • Hold Time
  • Total Amount
  • Sales Item Count (Number of item rows, NOT total quantity)
  • Client Name
  • Sales Remark

5. Clear Hold Bills

There are 3 methods to clear hold transactions:

1️⃣ End of Day (EOD)

  • System automatically clears all hold bills during EOD process.

2️⃣ Clear All Button

  • Located inside the On-Hold Bills pop-up.
  • Removes all hold transactions immediately.

3️⃣ Manual Clear (Single Row)

  • Each row contains a cross (✖) icon.
  • Clicking the cross will remove only that specific hold transaction.

6. Resume Bill

Steps to Resume a Held Transaction:

  1. Click Hold Bill button
  2. On the On-Hold Bills page
  3. Double click the desired transaction
  4. System restores the bill to POS screen for continuation

7. Multiple COM Support

The Hold Bill feature supports multiple COM environments.
  • The system allows Hold Bills to be used on a single PC that have multiple COM.
  • Support environments where multiple COM run on the same machine.

8. Hold Bill Limit Warning

To prevent excessive hold transactions that may affect POS performance:
  • When the number of hold bills exceeds 20 transactions, the system will display a warning message.

Warning Message Example

You currently have more than 20 hold bills. Do you want to proceed with holding this transaction?
User options:
  • Yes – Continue holding the current bill.
  • No – Cancel the hold action and return to On-hold bills page

    Important Note: Local PC Only

    Hold Bill transactions are stored and supported on the local PC only.

    This means hold bills created on one PC will not be available on another PC.

    Example:

    • If a bill is held on PC 1, it can only be resumed from PC 1.
    • PC 2 will not be able to view or resume the hold bill from PC 1.

    For environments using multiple COM on the same machine, Hold Bill is supported as long as the COMs are running on the same local PC.

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