How to Deactivate and Delete Loyalty Client

How to Deactivate and Delete Loyalty Client

How to Deactivate Loyalty Client

Notes
When you deactivate a client, the record still exists in the database but is marked as inactive. The client cannot be used in transactions while deactivated, but you can reactivate it anytime if needed.

  1. Login to https://portal.xilnex.com/
  2. Go to Customer Engagement
  3. Click Clients
  4. Search clients by (email, client code, client id, mobile number, client name)

  1. Double click on the client that you want to Deactivate.
  2. Then untick “Active” check box at Client configuration.

  1. Save, and done

How to Delete Loyalty Client

Warning
When you delete a client, the record is permanently removed from the database. This means the client no longer exists in the system and cannot be restored.
  1. Login to https://portal.xilnex.com/
  2. Go to Customer Engagement
  3. Click Clients
  4. Search clients by (email, client code, client id, mobile number, client name)

  1. Double click on the client that you want to delete, then click More on the top right
  2. Click Delete, and done.

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