How to add Checkout Disclaimer Message into your Live Order

Overview

The Checkout Disclaimer Message feature allows you to display a custom message to your customers at the checkout page before they complete their payment. This helps set clear expectations and reduces customer complaints about order processing times.

Benefits

• Communicate important information to customers before they place their order

• Set expectations about order processing times

• Reduce customer complaints and improve satisfaction

• Customize messages based on your business needs

How to Enable the Checkout Disclaimer Message

Follow these steps to enable and configure the checkout disclaimer message:

Step 1: Access Store Setup

1. Log in to your portal at https://portal.xilnex.com

2. Navigate to Sales Channel > Live Order > Store Setup > Operation

3. Scroll down to the Checkout disclaimer section

Figure 1: Checkout Disclaimer Configuration

Step 2: Enable the Feature

1. Toggle the Show checkout disclaimer message switch to ON

2. The toggle will turn green when enabled

Step 3: Enter Your Custom Message

1. In the Checkout disclaimer message text field, type your custom message

2. Example message: "Your order will be processed once payment is completed."

3. Click Save to apply your changes

How It Appears to Customers

Once enabled, your custom message will appear prominently on the checkout page, ensuring customers see it before completing their payment.

Figure 2: Checkout Disclaimer Displayed During Checkout

Best Practices

To get the most out of the Checkout Disclaimer Message feature, consider these recommendations:

Recommendation	Description
Keep it concise	Use clear, brief language that customers can quickly read and understand.
Be specific	Include relevant details such as processing time or preparation requirements.
Use positive language	Frame the message positively to maintain customer confidence.
Update regularly	Review and update your message based on seasonal changes or special circumstances.

Example Messages

Here are some example messages you can use or customize:

• "Your order will be processed once payment is completed."

• "Please allow 15-20 minutes for order preparation after payment."

• "Your food will be freshly prepared after payment confirmation."

• "Payment must be completed before we begin preparing your order."

Need Help?

If you encounter any issues or have questions about this feature, please contact our support team:

• Email: support@xilnex.com

• Portal: https://portal.xilnex.com

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