User Guide to Configure Biometric with SecuGen Hamster Pro HUPx
Introduction
The Xilnex system supports biometric authentication using fingerprint scanners / thumbprint reader to enhance security and streamline employee login processes. Our platform now supports the SecuGen Hamster Pro HUPx fingerprint scanner, in addition to the existing ZKTeco ZK9500 and Digital Persona devices, providing greater flexibility and hardware availability for your business needs.
Supported Fingerprint Scanners/Thumbprint Reader
- SecuGen Hamster Pro HUPx — Latest supported model, available for new deployments
- ZKTeco ZK9500 — Supported model for existing users (For ZKTeco setup, may refer to previous setup guide: Setup guide for ZKTeco ZK9500)
- Digital Persona — Legacy model with continued support for existing users (For user wish to enroll with Digital Persona, proceed to select "Digital Persona" during Biometric Enrollment.)
Key Features
- Secure biometric authentication for employee login
- Support for multiple fingerprint scanner models
- Automatic device detection
- Backward compatibility with existing fingerprint data
- Easy enrollment and management through Classic POS
Getting Started
Prerequisites
Before enrolling fingerprints, ensure you have:
- A SecuGen Hamster Pro HUPx fingerprint scanner
- Scanner properly connected to your computer via USB
- SecuGen driver installed on the PC (see Installing the Driver below)
- Access to Classic POS application
- Appropriate user permissions to manage employee biometric data
Installing the Driver
The SecuGen Hamster Pro HUPx requires a driver to be installed before the scanner can be used with Classic POS.
Step 1: Obtain the Driver
Download the driver from: https://secugen.com/drivers/
Step 2: Extract and Run the Installer
- Locate the downloaded file
- Right-click the file and select Extract All, then choose a destination folder
- Open the extracted folder and run the installer file (
.exe) - Follow the on-screen installation prompts and accept the licence agreement
- Click Install and wait for the installation to complete
- Click Finish when prompted
Step 3: Connect the Scanner
- Plug the SecuGen Hamster Pro HUPx into a USB port on your PC
- Windows will automatically detect the device using the newly installed driver
- Wait for the device to be ready before proceeding
Important: Always install the driver before connecting the scanner for the first time. If the scanner was connected before the driver was installed, unplug it, install the driver, then reconnect.
Enrolling Employee Fingerprints
Follow these steps to enroll an employee's fingerprint using the SecuGen Hamster Pro HUPx:
Step 1: Access User Management
- Open the Classic POS application on your computer
- Click on the Xilnex Menu
- Navigate to User Management
- Select User List
- Click on the user you want to enroll to open their profile for editing
Navigation Path: Classic POS > Xilnex Sidebar Menu > User Management > User List > Select User
Step 2: Select Biometric Type
- In the user profile editor, locate the Biometric Type dropdown menu
- Select SecuGen from the dropdown
Note: The dropdown will show three options — Digital Persona, ZKTeco, and SecuGen. Select SecuGen when using the Hamster Pro HUPx device.
Step 3: Enroll Fingerprint
- Click the + button next to the No Biometric Enrolled
- Follow the on-screen instructions to scan the employee's fingerprint
- The system will prompt you to scan the same finger multiple times for accuracy
- Wait for the confirmation message that enrollment is successful
Step 4: Save Changes
- After successful enrollment, click Apply to save the changes
- The employee's fingerprint data is now stored in the system
Using Fingerprint for Attendance
Once enrolled, employees can use their fingerprint to log in to Classic POS:
- Ensure the SecuGen Hamster Pro HUPx scanner is connected to the PC via USB
- Place your enrolled finger on the scanner
- During Attendance or other biometric-supported actions, the system will automatically detect the scanner type and authenticate you
Technical Information
How Fingerprint Data is Stored
The system stores fingerprint data securely in the database:
- Each scanner type uses a different data format
- The system uses the BIOINDEX field to store scanner-specific data
- Automatic device detection ensures the correct data format is used
- Full backward compatibility with existing Digital Persona and ZKTeco enrollments
Multi-Outlet Support
The system fully supports organisations with multiple outlets using different scanner types:
- Outlet A can use SecuGen Hamster Pro HUPx scanners
- Outlet B can use ZKTeco ZK9500 scanners
- Outlet C can use Digital Persona scanners
- Employees can be enrolled with different scanner types per outlet
Best Practices
Practice | Description | |
Clean Fingers | Ensure fingers are clean and dry before scanning for best results. | |
Enroll Multiple Fingers | Consider enrolling multiple fingers as backup in case of injury. | |
Regular Scanner Cleaning | Clean the scanner surface regularly with a soft, lint-free cloth. | |
Proper Finger Placement | Place finger flat and centred on the scanner for consistent reads. | |
Test After Enrollment |
|
Troubleshooting
Scanner Not Detected
Problem: The system does not detect the SecuGen Hamster Pro HUPx scanner.
Solutions:
- Verify the scanner is properly connected via USB
- Check if the SecuGen driver is installed correctly
- Try connecting the scanner to a different USB port
- Restart Classic POS and try again
Fingerprint Not Recognised
Problem: The scanner does not recognise the enrolled fingerprint.
Solutions:
- Ensure your finger is clean and dry
- Check that you are using the enrolled finger
- Place your finger flat and centred on the scanner
- Clean the scanner surface
- Re-enroll the fingerprint if issues persist
Enrollment Fails
Problem: Cannot complete fingerprint enrollment.
Solutions:
- Verify that SecuGen is selected in the Biometric Type dropdown
- Ensure consistent finger placement during all scans
- Try enrolling a different finger
- Contact support if the issue continues
Technical Support
If you need additional assistance or encounter issues not covered in this manual, please contact our support team:
- Email: support@xilnex.com
- Portal: https://portal.xilnex.com
Appendix: System Compatibility
Note: The system automatically detects which scanner type is connected and handles the appropriate data format. No manual configuration is required beyond selecting the biometric type during enrollment.
ZKTeco ZK9500