Creating a New Username in Xilnex Portal
How to Create a New Username in Xilnex Portal
A new username can only be created by an existing user within the company.
(Rest assured, permission settings are in place to control who has the privilege to create accounts, preventing any unauthorized activity.)
1. Go to
[System Configuration] from the menu bar.

2. Select [User Management].
3. Choose [User List].
4. Click the green [NEW] button at the top right.
5. Select the login username type. This defines the credential that will be used to access the Xilnex ecosystem.
- Email
- Contact Number
- Username

6. Once the account is created, a system-generated password will be sent to the selected credential (email or phone number).
User Role and Allowed Stores
When creating a username, the following two fields are mandatory before saving. Click on the articles below to learn how:
Related Articles
Creating An SMS Campaign
Requirement Xilnex Username (with Xilnex Portal access granted) SMS account Where to get it? Kindly send your enquiry to billing@xilnex.com (charges may incur). How to create an SMS Campaign? SMS Marketing 1. Navigate to Xilnex Portal > Customer ...
Creating a New Store in Xilnex Portal
How to Create a New Store in Xilnex Portal To create, edit, or delete a store, go to [System Configuration] in the menu bar and select [Store Management]. The system will display a list of stores accessible to your account. Create a New Store 1. ...
Updating Username Information in Xilnex Portal
How to Update/Edit a Username in Xilnex Portal 1. Go to [System Configuration] from the menu bar. 2. Select [User Management]. 3. Choose [User List]. 4. Locate the username from the list using search or filters. 5. Double-click the username or click ...
Importing Store Details in Xilnex Portal
Overview The Import Store Details in Xilnex Portal is a function that allows users to import store data in bulk using CSV files. Users have the option to import the store details either With updating the existing records or Without updating the ...
Logging In and Setting Up MFA for Xilnex Portal
1. Go to the Login Page Navigate to: https://portal.xilnex.com/Login. Use the credentials provided by our Xilnex representative. 2. Multi-Factor Authentication (MFA) After logging in, you will see a prompt for Multi-Factor Authentication (MFA). MFA ...
Recent Articles
Downloading Store Sample CSV Template File in Xilnex Portal
Overview The Download Store Sample CSV Template File feature in Store Management Import and Log allows staff to download a sample template, containing all necessary fields and proper format for importing data into the system. Preparing imported files ...
Importing Store Details in Xilnex Portal
Overview The Import Store Details in Xilnex Portal is a function that allows users to import store data in bulk using CSV files. Users have the option to import the store details either With updating the existing records or Without updating the ...
Centralized Secondary Screen Media
Secondary Screen Guidelines Current Setup (Local Media) Currently, the secondary screen relies on a local folder to display media on the POS. Xilnex POS automatically creates a folder named "SecondaryMonitorMedia" on the desktop, or users can ...
LiveOrder Dynamic QR - Setup Guide
What is Dynamic QR? Dynamic QR generates a unique, per-session QR code at point of order — typically printed when a table is opened. The customer scans it to place or continues an order tied to that specific table session. Unlike Static QR ...
LiveKiosk Enablement - User Guide
Overview LiveKiosk is a web-based self-ordering kiosk that runs on the same engine as LiveOrder. It allows customers to place orders independently via a kiosk device — available on Windows (via Classic POS) or Android (via the LiveKiosk APK). All ...
Popular Articles
Basic - How to create a voucher-coupon
Voucher and coupon definition Voucher can be generated in bulk and can be used once Coupon can only be created one at a time (reusable code) and can be use multiple times Pre-voucher / coupon setup There are 2 things need to be prepared before we can ...
Understanding DuitNow QR Payment in ClassicPOS
Introduction This document introduces the DuitNow QR payment feature available in the Xilnex Retail POS, enabling merchants to accept payments conveniently through Malaysia's national QR payment standard. The integration of DuitNowQR simplifies the ...
Basic - How to change custom cost to another branch that don’t have custom cost
Change custom cost to another branch that don’t have custom cost 1. Get the item list from the location with custom cost (Item Code, Name, Custom Cost) 2. Make sure the Show Location Price are selected 3. Export the item list in Excel 4. The file ...
Intermediate - How to Bill & Post to Sales from Transfer Note
1.0 Purpose A bill is required from transfer note when an inventory transfer involves financial transactions, cost allocation, or compliance with tax and accounting regulations. It is used when stock is moved between outlets that operate as separate ...
Basic - How to enable E-Receipt Portal and QR Code Setup on Printing format in Xilnex
Enable E-Receipt Portal Enable the E-receipt functionality Once Enabled, you will be getting the E-Receipt portal link Continue under Theme & Styling, enabled for the E-Invoice (LHDN) You can customize the look and feel of the E-Receipt portal ...