Creating a New Username in Xilnex Portal
How to Create a New Username in Xilnex Portal
A new username can only be created by an existing user within the company.
(Rest assured, permission settings are in place to control who has the privilege to create accounts, preventing any unauthorized activity.)
1. Go to
[System Configuration] from the menu bar.

2. Select [User Management].
3. Choose [User List].
4. Click the green [NEW] button at the top right.
5. Select the login username type. This defines the credential that will be used to access the Xilnex ecosystem.
- Email
- Contact Number
- Username

6. Once the account is created, a system-generated password will be sent to the selected credential (email or phone number).
User Role and Allowed Stores
When creating a username, the following two fields are mandatory before saving. Click on the articles below to learn how:
Related Articles
Creating An SMS Campaign
Requirement Xilnex Username (with Xilnex Portal access granted) SMS account Where to get it? Kindly send your enquiry to billing@xilnex.com (charges may incur). How to create an SMS Campaign? SMS Marketing 1. Navigate to Xilnex Portal > Customer ...
Creating a New Store in Xilnex Portal
How to Create a New Store in Xilnex Portal To create, edit, or delete a store, go to [System Configuration] in the menu bar and select [Store Management]. The system will display a list of stores accessible to your account. Create a New Store 1. ...
Updating Username Information in Xilnex Portal
How to Update/Edit a Username in Xilnex Portal 1. Go to [System Configuration] from the menu bar. 2. Select [User Management]. 3. Choose [User List]. 4. Locate the username from the list using search or filters. 5. Double-click the username or click ...
Importing Store Details in Xilnex Portal
Overview The Import Store Details in Xilnex Portal is a function that allows users to import store data in bulk using CSV files. Users have the option to import the store details either With updating the existing records or Without updating the ...
Logging In and Setting Up MFA for Xilnex Portal
1. Go to the Login Page Navigate to: https://portal.xilnex.com/Login. Use the credentials provided by our Xilnex representative. 2. Multi-Factor Authentication (MFA) After logging in, you will see a prompt for Multi-Factor Authentication (MFA). MFA ...
Recent Articles
Xilnex for Lark — Closed Beta is Live!
Xilnex for Lark has officially been released on Xilnex Portal v0.0390.0826. The closed beta is now live for the closed beta registered companies How to Access Xilnex for Lark on Portal Step 1 — Find the Plugin section Click the ⋮ (three-dot menu) at ...
How to import item in Xilnex Classic and Xilnex Portal?
KB: Item Import Guide (Classic + Portal) 1. Overview & Purpose Item Import lets you create and update item master data in bulk from a CSV file, instead of keying items in one by one. The function exists in two places — Classic and Portal — and both ...
Transfer Note Lifecycle info
Transfer Note Lifecycle What Is This Concept? A Transfer Note (TN) is the document that records stock moving from one location to another — HQ to outlet, outlet to outlet, or inter-company. It is not a single event but a state machine spanning two ...
Basic - How to Create a New Item Code
How to Create a New Item Code An Item Code is the master record for every product you sell or stock in Xilnex. Creating a complete item record ensures accurate sales, purchasing, inventory tracking, and reporting across all your locations. The system ...
Portal: Store Ordering User Setup Guide
User Guide For Order Processing Covers twelve screens across four areas: Area Screens Primary audience Order & item setup · Part 2 · Part 3 Order Type Maintenance · Item Allowed by Order Type · Item Availability · Store Availability HQ / System Admin ...
Popular Articles
Basic - How to create a voucher-coupon
Voucher and coupon definition Voucher can be generated in bulk and can be used once Coupon can only be created one at a time (reusable code) and can be use multiple times Pre-voucher / coupon setup There are 2 things need to be prepared before we can ...
Understanding DuitNow QR Payment in ClassicPOS
Introduction This document introduces the DuitNow QR payment feature available in the Xilnex Retail POS, enabling merchants to accept payments conveniently through Malaysia's national QR payment standard. The integration of DuitNowQR simplifies the ...
Intermediate - How to Configure and Use Approval Settings in Purchase Orders (PO)
1.0 What is approval setting In general, "approval setting" refers to the configuration or process by which a request, action, or change must be reviewed and approved before it proceeds. The term is often used in business, software applications, and ...
Buy 2 for Special Price Promotion
Use Case: Stock clearance, seasonal offers, or spotlight products. From the sample screenshot above, this promotion requires 2 items to trigger. If only 1 Milk Tea is added to the sales list, no discount will apply since the condition of 2 items is ...
Creating Delivery Type for Sales in Classic POS
How to Create Delivery Type 1. Access to the [System Configuration] 2. Select the [Sales] section 3. In the [All Outlets] tab, look for the 'Delivery Type' 4. Click on the [Configure] In the Delivery Type Setup form: 1. Enter the Delivery Type. 2. ...