Logging In and Setting Up MFA for Xilnex Portal

Logging In and Setting Up MFA for Xilnex Portal

1. Go to the Login Page
  1. Navigate to: https://portal.xilnex.com/Login.
  2. Use the credentials provided by our Xilnex representative.


2. Multi-Factor Authentication (MFA)
  1. After logging in, you will see a prompt for Multi-Factor Authentication (MFA).
  1. MFA is a security system that requires multiple verification methods (e.g., email + OTP) to confirm your identity.

3. Bind Your Email Address
  1. Click [NEXT].
  2. Enter your email address and click [SAVE].
4. Enter OTP (One-Time Password)
  1. You will receive an OTP by email from noreply@xilnex.com.
  2. Check that the serial number shown in your email matches the one on the login page.
  3. If they do not match, click [Resend OTP] to refresh the serial number and receive a new OTP.
  4. Enter the OTP (e.g., 123456) and click [AUTHENTICATE].

    • Related Articles

    • Creating a New Username in Xilnex Portal

      How to Create a New Username in Xilnex Portal A new username can only be created by an existing user within the company. (Rest assured, permission settings are in place to control who has the privilege to create accounts, preventing any unauthorized ...
    • Updating Store Details in Xilnex Portal

      How to Update Store Details in Xilnex Portal 1. To update store details, go to [System Configuration] in the menu bar and select [Store Management]. 2. Double-click the store or select more and click [EDIT]. 3. The existing store information will ...
    • Deleting a Store in Xilnex Portal

      How to Delete a Store in Xilnex Portal 1. To delete a store, go to [System Configuration] in the menu bar and select [Store Management]. 2. Select the store you want to delete. 3. Select [DELETE]. Important Note: Once a store is deleted, this action ...
    • Creating a New Store in Xilnex Portal

      How to Create a New Store in Xilnex Portal To create, edit, or delete a store, go to [System Configuration] in the menu bar and select [Store Management]. The system will display a list of stores accessible to your account. Create a New Store 1. ...
    • Resetting MFA using Superadmin Account

      This guide is intended for users who: Entered an invalid or inaccessible email during the MFA setup, causing OTP delivery to fail. No longer have access to their previously registered email to receive the OTP. Need to reset MFA for themselves or team ...
    • Recent Articles

    • How to Stop Xilnex E-Invoicing

      Scenarios Requiring Xilnex E-Invoicing Deactivation Deactivate Xilnex E-Invoicing when a business falls below mandatory thresholds or ceases operations, ensuring compliance with IRBM guidelines while avoiding unnecessary module activity. This ...
    • Xilnex E-Invoicing Document Split

      Type Descriptions Product Xilnex E-Invoicing New Features E-Invoice Document Splitting Document Splitting Function Type Toggle Configuration E-Invoice Settings Required DB Upgrade No Release Date 13 August 2025 Background When a generated payload ...
    • Connecting KDS 2.0 to POS

      Xilnex ClassicPOS Important Notice: As of now, in order to use KDS2.0, Classic POS version must be at least version 2.16 July 2025 and above. 1. In System Configuration > select Device Configuration > under This Machine > look for Kitchen Display ...
    • Congiure a Client KDS - Connect to a Host KDS

      KDS Client A KDS Client Device in Xilnex KDS 2.0 is a display screen (such as a tablet, monitor, or smart TV) located at a specific kitchen station (e.g., Grill, Bar, or Cold Station). Its primary function is to receive and display orders sent from ...
    • Configure A Host KDS Device

      A Host KDS in Xilnex KDS 2.0 is the designated central hub device responsible for synchronizing and managing the entire kitchen network. It acts as the primary authority, ensuring that all orders from the POS system are correctly distributed to ...
    • Popular Articles

    • Basic - How to create a voucher-coupon

      Voucher and coupon definition Voucher can be generated in bulk and can be used once Coupon can only be created one at a time (reusable code) and can be use multiple times Pre-voucher / coupon setup There are 2 things need to be prepared before we can ...
    • Basic - How to change custom cost to another branch that don’t have custom cost

      Change custom cost to another branch that don’t have custom cost 1. Get the item list from the location with custom cost (Item Code, Name, Custom Cost) 2. Make sure the Show Location Price are selected 3. Export the item list in Excel 4. The file ...
    • Intermediate - How to Bill & Post to Sales from Transfer Note

      1.0 Purpose A bill is required from transfer note when an inventory transfer involves financial transactions, cost allocation, or compliance with tax and accounting regulations. It is used when stock is moved between outlets that operate as separate ...
    • Basic - How to enable E-Receipt Portal and QR Code Setup on Printing format in Xilnex

      Enable E-Receipt Portal Enable the E-receipt functionality Once Enabled, you will be getting the E-Receipt portal link Continue under Theme & Styling, enabled for the E-Invoice (LHDN) You can customize the look and feel of the E-Receipt portal ...
    • Importing Usernames in Xilnex Portal

      What is User Import? User Import allows you to add, update, or manage multiple users in bulk rather than handling them one by one. This feature is especially useful for onboarding new employees, migrating data, or making large-scale updates to user ...