Delivery Platform Packaging Fee Configuration

Packaging Fee

Packaging Fee is an additional charge imposed by the restaurant/merchant to cover takeaway and delivery packaging materials such as containers, cups, lids, bags, cutlery, seals, etc.

For food delivery platforms:

Foodpanda

• Foodpanda supports additional charges such as delivery fees, platform fees, and service fees. Packaging fees may be configured by merchants depending on the market and merchant agreement.
• Typically, the packaging fee is collected from the customer and passed to the merchant to offset packaging costs.

GrabFood

• GrabFood primarily displays delivery fees, platform fees, and small order fees. Packaging fees may also be applied by certain merchants and are shown during checkout when enabled.

ShopeeFood

• ShopeeFood explicitly recognizes Packaging Fee as a separate charge paid by customers for proper food packaging.
• The fee is recorded as merchant revenue, and merchants must provide evidence of their packaging costs when applying for it.

Steps To Configure

1. Click on the "..." button at the respective Delivery Platform box and select "Edit".

2. In the Packaging Item field, select the item that will be used to represent the packaging fee. Only Service Based items will be available on the list.

The Packaging Fee will be configured as a Service-Based Item within Xilnex.

Reason:
The Packaging Fee received from Food Aggregators (e.g., GrabFood, Foodpanda, ShopeeFood) represents an additional charge collected from the customer and returned to the merchant as a fee. It does not represent the sale of a specific physical inventory item such as a container, cup, lid, paper bag, or other packaging materials.

As the Food Aggregator only provides the total packaging fee amount and does not provide details of the actual packaging materials consumed per order, the fee cannot be accurately mapped to inventory items for stock deduction purposes.

3. Click the “Save” button to apply the changes. The packaging fee will then be created as a sales item in the Delivery Order Sales.

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