1. Xilnex Cash Drawer Setting

Xilnex Classic

In Xilnex Classic, there was a small setting to check the cash drawer, In order for the cash drawer to function properly, 

1 – Open System Configuration > Access Device Configuration at left panel > Access This Machine Section > Cash Drawer Configuration will be on the first 
2 – Once Inside the setting make sure Enable Cash Drawer Function and Use Printer Command is enabled.
3 - After enabling both settings, select the correct printer that the cash drawer is connected to.

Additional note, the Port Name setting you may leave it first untouch

Windows Setting

In Windows setting, Verify the Receipt Printer in Windows

Before performing any testing, verify that the receipt printer is installed and configured correctly in Windows.

1. Open Control Panel → Devices and Printers.
2. Locate the installed Receipt Printer from the list of available printers and devices.
3. If the receipt printer cannot be found, it is likely that the printer driver has not been installed correctly. Install or reinstall the appropriate printer driver before proceeding with further troubleshooting.
4. Once the receipt printer is located, right-click the printer and select Printer Properties.

After the Printer Properties window opens, navigate to the Device Settings tab and locate the Cash Drawer section.

Click the drop-down list under Cash Drawer and verify that the drawer opening option is configured correctly. Depending on the printer driver, you can typically choose whether the cash drawer opens Before Printing or After Printing.

Note: The available options and their names may vary depending on the receipt printer model and the printer driver installed.

1.1 Testing & Verification

Test Cash Drawer Functionality Via Windows

Once all printer settings have been verified, proceed with testing the cash drawer.

1. Open Printer Properties → Device Settings / Cash Drawer Setting (depending on printer driver).
2. Select Cash Drawer #1 and configure the opening option as After Printing.

If the printer driver supports cash drawer control, selecting Cash Drawer #1 After Printing will send the drawer open command after a supported print job.

3. To perform the test:

• Go to Printer Properties → General tab.
• Click Print Test Page.

If the cash drawer opens after printing, this confirms that:

• The cash drawer is connected correctly to the printer.
• The printer is able to send the drawer kick signal.

Test Cash Drawer Functionality Via Xilnex

Once the cash drawer test from the printer side is completed successfully and the drawer is able to open, proceed with testing from Xilnex.

1. Open Printer Properties and change the Cash Drawer Setting to No Cash Drawer.

• This step is required to prevent the printer driver from automatically triggering the cash drawer during printing.
• This allows us to isolate and confirm whether Xilnex is able to send the cash drawer command correctly.

2. Open Xilnex POS or FNB POS.
3. In the POS screen, locate the Open Cash Drawer function located at the bottom-right section of the screen.
4. Click Open Cash Drawer without printing any receipt.

If the cash drawer opens successfully:

• The printer connection is working correctly.
• The cash drawer command from Xilnex is functioning properly.
  
  

Verification

After completing both tests, review the result based on the following scenarios:

Scenario 1: Cash drawer opens from printer test page but does not open from Xilnex

• This confirms that the printer and cash drawer connection are working correctly.
• The issue is likely related to Xilnex configuration or communication between Xilnex and the printer.
• Kindly contact our support team for further investigation.

Scenario 2: Cash drawer does not open from the printer test page

• This indicates that the issue is likely related to the printer side, such as:

• Printer driver configuration issue.
• Incorrect cash drawer setting.
• Faulty connection cable between the printer and cash drawer.
• Cash drawer compatibility issue with the printer.

• Kindly refer to the printer vendor for further checking before proceeding with Xilnex troubleshooting.